Senior Delivery Operations Analyst
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Job Description
Senior Delivery Operations Analyst at Adobe managing driver-based demand and revenue forecasting. Collaborating across teams to support scalable planning frameworks and executive-ready outputs.
Responsibilities:
- Model the end to end flow by maintain connection points (Bookings > Backlog > Revenue Burn > Revenue Forecast) with clear driver logic and traceability
- Own monthly variance drivers, focusing on Backlog Burn Rates, Book-to-Bill, start-date shifts, utilization changes, and mix impacts, and update forward assumptions with detailed rationale
- Translate demand into capacity by converting forecasted revenue/burn into role-based supply needs
- Provide insights into Billable vs. Productive Utilization, identify bench pockets and bottlenecks, and recommend rebalancing, redeployments, skills alignment, subcontractor usage before hiring
- Build controls for data quality checks, reconciliation to finance actuals, and a transparent change log of assumptions and driver updates
- Produce a consistent, executive-ready output (metrics, drivers, narrative, risks, recommended actions)
Requirements:
- 10+ years in Strategic Finance, FP&A, Revenue Operations, or Professional Services Operations within Tech/SaaS/Consulting
- Experience building and maintaining driver-based models from scratch
- Strong services business proficiency: backlog, burn, utilization, realization, margin and the operational drivers that move them
- Advanced Excel: builds scalable systems with structured design, dynamic drivers, robust controls, and advanced formulas
- Forecasting techniques such as seasonality, ramp curves, regression, and sensitivity testing
- SQL (preferred): ability to extract/validate inputs from CRM/PSA sources; comfortable with joins, aggregations, and data validation
- BI familiarity (preferred): Tableau/Power BI concepts (metrics, semantic definitions, dashboards, refresh cycles)
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
- Short-term incentives in the form of sales commission plans
- Annual Incentive Plan (AIP)
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