Manager, Claims Operations – PLADS Leave of Absence
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Job Description
Managing daily operations of the Claims business unit at Aflac, ensuring customer satisfaction and operational efficiency. Leading initiatives for risk management and quality improvement in claims processing.
Responsibilities:
- Manages the daily operations of the Claims business unit
- Gathers and analyzes data and reports that pertain to the overall operation of the Claims business unit
- Develops solutions and implements actions to resolve problems and ensure customer satisfaction
- Directs efforts to implement risk management and quality improvement initiatives
- Coordinates and monitors training efforts to ensure that necessary education tools are provided to employees
- Identifies, analyzes, and monitors business technology requirements and enhancement possibilities
- Monitors and controls operating expenses
Requirements:
- Bachelor's Degree in business or a related field
- 6 years of job-related work experience
- 4 years in a leadership/senior/supervisory capacity
- Broad knowledge of production management concepts, operating principles, and operational management methodology applicable to claims processing
- Knowledge of budgeting and expense control
- Knowledge of employee relations
- Strong personal computer skills with experience in Windows-based software
Benefits:
- medical, dental, and vision coverage
- prescription drug coverage
- health care flexible spending
- dependent care flexible spending
- Aflac supplemental policies (Accident, Cancer, Critical Illness and Hospital Indemnity offered at no costs to employee)
- 401(k) plans
- annual bonuses
- opportunity to purchase company stock
- 11 paid holidays
- up to 20 days PTO to be used for any reason
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