Senior Director, Commercial Analytics
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Job Description
Sr. Director leading Commercial Analytics for Tandem Diabetes Care, advancing data-driven insights for improved performance. Overseeing analytics operations and team development in a fully remote role with US candidates.
Responsibilities:
- The Sr. Director, Commercial Analytics leads the development and day-to-day operation of a high-impact Commercial Analytics Center of Excellence (COE) that drives measurable improvements in commercial performance.
- This role sets the vision and strategy for KPI management and governance, oversees executive reporting, and ensures insight delivery across Sales, Marketing, Managed Markets, and Customer Experience.
- As a strategic partner to IT/Data teams, the role advances master data management (MDM), improves data quality, and builds scalable self-service analytics so decisions are grounded in trusted metrics, sound analysis, and actionable recommendations.
- This highly visible leader designs operating models, strengthens enterprise data governance, and applies advanced analytics and market understanding to create “one commercial truth,” accelerate decision-making, and optimize enterprise planning and resource allocation to define a clear growth pathway.
- Builds and leads the COE organizational design including hiring, onboarding, employee development and performance management.
- Defines and operates the COE engagement model including intake, prioritization, resourcing, service level agreements (SLAs), sprint rhythm and stakeholder communications.
- Establishes standards for analytical rigor including documentation, reproducibility, QA, and insights storytelling.
- Leads a federated analytics cadence across functions to drive alignment, reduce duplicative work, and accelerate decision-making.
- Creates and enforces enterprise KPI definitions, metric hierarchies, and dashboard governance (definitions, lineage, refresh cadence, version control).
- Owns the executive reporting roadmap and ensures consistency across the Customer Relationship Management (CRM) system, business intelligence (BI), planning, and downstream reporting/finance views.
- Partners closely with Area Sales Directors (ASDs) and Regional Sales Managers (RSMs) to maintain focus on growth markets and leverage data to clearly articulate the requirements to achieve that growth.
- Leads the quota-setting process, equipping Regional Sales Managers (RSMs) with the data and insights needed to appropriately challenge their teams and set targets that reflect priority growth areas by leveraging available datasets.
- Leads the quarterly metric & sales quota reviews, ensuring cross-functional alignment on targets, benchmarks, and performance narratives.
- Drives adoption by ensuring leaders trust the numbers, understand drivers, and use the outputs to make decisions.
- While partnering closely with Finance and Corporate/Commercial Strategy, leads the annual planning, reforecasting, long-range planning (LRP), and strategic prioritization, facilitating alignment on enterprise growth drivers and overall growth targets.
- Defines planning inputs and decision frameworks such as growth drivers, segmentation assumptions, channel mix, capacity/coverage models, and investment tradeoffs.
- Ensures tight alignment between commercial KPIs and financial outcomes (revenue, margin, CAC/LTV proxies where applicable), with clear attribution and accountability.
- Serves as a strategic thought partner to the Commercial Leadership Team by delivering timely, decision-grade insights on performance, pipeline health, territory effectiveness, coverage/targeting, and execution gaps.
- Creates recurring “Sales Insights” rhythms (weekly/monthly) that translate data into actions—what’s happening, why it’s happening, and what to do next.
- Partners with IT/Data to define and execute the master data management (MDM) strategy across Healthcare Providers (HCP), accounts, territories, products, channels, and key commercial entities.
- Owns the strategy, sourcing, and integration approach for third-party commercial data (e.g., IQVIA, MMIT, OneKey, specialty pharmacy/access datasets).
- Implements measurement frameworks that responsibly incorporate external data and clearly quantify ROI/value delivered.
- Leads analytics for critical initiatives such as HCP engagement effectiveness, targeting and coverage, channel evolution (e.g., pharmacy-first), funnel performance, forecasting, marketing optimization, customer experience, and operational execution.
Requirements:
- Demonstrated success building and leading teams; ability to influence cross-functionally in a federated environment.
- Ability to build a culture of learning and continuous improvement through test-and-learn, clear performance drivers, and transparent tradeoffs.
- Strong understanding of go-to-market (GTM) processes and commercial systems (e.g., Salesforce/CRM, BI tools, modern data stacks).
- Proven ability to establish governance (KPIs, definitions, dashboard standards) and partner effectively with IT/Data organizations.
- Ability to simplify data complexity, drive alignment and covert insights into action.
- Experience supporting Sales Leadership Teams with performance management, territory effectiveness, coverage models, and pipeline/funnel analytics preferred.
- Experience supporting AOP/LRP processes, scenario planning, and investment tradeoff decisions in partnership with Finance/Strategy preferred.
- Experience with payer/channel analytics and pharmacy vs. DME/distribution dynamics preferred.
- Experience integrating third-party datasets and solving identity resolution/master data challenges preferred.
- Familiarity with forecasting, experimentation/causal inference, and marketing measurement approaches preferred.
- Skilled at effectively communicating department or area issues and results within and across functional areas and conducting presentations of technical information concerning specific projects or timelines.
- Able to gain cooperation of others at all levels within the organization.
- Skilled at effectively leading a cooperative team effort and organizing resources to achieve team goals.
- Able to make and prioritize process and resource decisions based on overall team needs.
- Excellent analytical skills with experience in CRM and BI tools.
Benefits:
- medical, dental, vision available your first day
- health savings accounts and flexible saving accounts
- 11 paid holidays per year
- unlimited PTO
- access to a 401k plan with company match
- Employee Stock Purchase plan
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