Director, Business Operations
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Job Description
Director of Business Operations maintaining operational excellence in the U.S. Customer Engagement organization. Leading day-to-day business rhythms and supporting transformation initiatives for improved execution.
Responsibilities:
- Lead the day‑to‑day business rhythms and operational cadences
- Design, implement, and steward core operating forums – including monthly and quarterly business reviews, leadership meetings, and annual planning
- Ensure all operating cadences are thoughtfully structured, well prepared, and centered on meaningful decisions and progress
- Build and maintain a master organizational calendar that brings visibility, sequencing, and connection across cross‑functional priorities
- Partner with transformation teams to translate new initiatives into operational reality
- Collaborate with Customer Engagement leaders to define, track, and review key performance indicators
- Develop clear reporting frameworks and dashboards that provide timely insights
- Work closely with P&O and Finance to support headcount planning
- Champion continuous improvement by leveraging field feedback and data
Requirements:
- Bachelor’s degree required from 4-year college or university
- 10+ years’ experience in business operations, strategic planning, or enterprise transformation
- Demonstrated ability to lead cross‑functional operations within complex, matrixed, and global environments
- Strong analytical, organizational, and communication skills
- Proven experience operationalizing transformation initiatives and guiding teams through change at scale
- Technical curiosity and hands‑on experience with digital platforms, automation tools, and data visualization solutions (e.g., Power BI, Tableau, or similar)
Benefits:
- comprehensive benefits package that includes health, life and disability benefits
- 401(k) with company contribution and match
- generous time off package including vacation, personal days, holidays and other leaves
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