Senior e-Billing Specialist
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Job Description
Senior e-Billing Specialist managing e-Billing data and ensuring compliance for legal invoicing. Collaborating with various teams on billing issues and client communication.
Responsibilities:
- Assist with populating, maintaining and updating e-Billing data for our e-Billing clients across the firm’s and clients’ 3rd party applications.
- Coordinate resubmission of invoices with billing specialists/billing attorneys/secretaries.
- Review client e-billing guidelines and various vendor platforms to ensure proper set up of e-billing clients in the system.
- Ensure compliance with the firm’s billing policies and resolving any potential discrepancies before live rollout.
- Assist E-Billing team with e-billing systems by adding/removing user accounts, resetting passwords, assigning proper security levels, entering budgets, and updating status reports/matter profiles when needed.
- Clearly communicate and respond to inquiries and requests made by clients, attorneys, and business services professionals.
- Supervise the e-billing process, including maintaining and monitoring eBillingHub, and e-billing vendor websites to ensure that all invoices are submitted timely and successfully.
- Work with the billing/e-Billing/collection teams to monitor and resolve any billing issues, ensuring quick resolution and maintaining client satisfaction.
- Document meetings/discussions with billers, partners and clients for actions and/or later follow-up.
- Interact daily with the E-Billing, Billing & Collection teams.
- Ad hoc reports for attorneys as needed.
- Handle special assignments/projects, complex e-billing and additional duties as assigned.
Requirements:
- BA/BS degree in Business Administration or related experience, preferably in a large legal services or professional services organization.
- 5+ years of experience in an e-Billing Specialist role.
- Knowledge of effective legal billing procedures and of computerized legal billing systems (Aderant Expert) and electronic online billing applications (EbillingHub, Legal Tracker, T360, Mitratech Collaborati, etc.) is a plus.
- Strong computer skills and proficiency with Microsoft Office.
- Strong typing/keyboard skills and able to use a 10-key calculator by touch.
- Ability to self-direct, prioritize tasks and work with minimum supervision and with Individuals at all levels of the organization.
- Ability to meet tight deadlines, handle multiple priorities and take a proactive approach to ensure that all needs are met.
- Strong organizational skills and attention to details.
- Strong client service orientation.
- Excellent written and verbal communication skills.
Benefits:
- Transparency Rule
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