Senior Enterprise Solutions Architect

Posted 63ds ago

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Job Description

Senior Enterprise Solutions Architect at Drata, owning technical implementations for enterprise customers. Focus on driving customer success and optimal use of security and compliance solutions.

Responsibilities:

  • Drive the retention and expansion of Enterprise customers through technical expertise, thought leadership, and product roadmap advocacy
  • Increase customer understanding of Drata’s technical functionality and self-sufficiency in day-to-day usage
  • Increase knowledge resources and improve communication of basic functional and technical concepts
  • Reduce the number and frequency of support cases through technical design and implementation expertise
  • Own the end-to-end technical implementation of Drata’s largest and most mature customers
  • Become the trusted technical partner for your customers
  • Translate complex and ambiguous business and technical requirements to deliver solutions
  • Serve as the company’s leading technical expert on Drata’s entire platform
  • Collaborate with Product Managers and Sales Engineers to scope Drata’s setup for success
  • Draft and publish technical architecture and solution diagrams for customers
  • Execute, test, and deploy customizations, configurations, and data migrations
  • Develop custom code and internal applications to reduce manual tasks

Requirements:

  • 10+ years of post-sales experience in a Solutions Architect, Technical Account Manager, Customer Success Engineer, or equivalent role in B2B SaaS environments
  • Minimum 5+ years of experience in security or compliance related industries (e.g., SOC 2, ISO 27001, HIPAA, etc.)
  • Proven success working with enterprise customers, including direct engagement with multiple C-suite stakeholders
  • Hands-on development experience with major cloud platforms such as AWS, Azure, or GCP
  • Working knowledge of desktop environments and machine architecture across Windows, macOS, Linux, and Chrome OS
  • Deep technical experience with REST APIs and JSON
  • Proficiency with JavaScript, NodeJS, TypeScript, ReactJS, Python, and scripting languages such as Bash, Shell, or Unix
  • Proven track record of collaboration with Sales, Sales Engineering, Customer Success, and Partner Integration teams
  • Demonstrated ability to build trust and influence cross-functional teams including Product Management, Engineering, QA, and Security.

Benefits:

  • Up to 100% employer-paid premiums for medical, dental, and vision coverage for employees and their dependents
  • Comprehensive wellness benefits and healthcare concierge services
  • Comprehensive suite of financial benefits, including a 401(k) plan and company-paid life and disability insurance
  • Paid Parental Leave policy after six months of employment
  • Access to Kindbody fertility and family-building benefits
  • Generous annual stipends for both professional and personal development
  • Flexible vacation policy, paid holidays, and other perks to recharge