Senior ERP Analyst
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Job Description
Senior ERP Analyst managing ERP system administration and optimization for a manufacturing company. Collaborating with cross-functional teams to ensure efficient manufacturing processes and data accuracy.
Responsibilities:
- Provide daily functional and technical support for the ERP system, including troubleshooting, root cause analysis, and issue resolution.
- Configure and maintain ERP system settings, user roles, permissions, and security to ensure appropriate access and data integrity.
- Assist with system maintenance, upgrades, patches, and configuration changes with minimal disruption to operations.
- Support multi-site and multi-currency ERP environments.
- Support core manufacturing processes including production, inventory, procurement, order management, MRP, APS, and scheduling.
- Analyze manufacturing and business workflows and translate requirements into effective ERP configurations and solutions.
- Partner with operations, supply chain, finance, and other stakeholders to improve system usage, data quality, and process efficiency.
- Identify opportunities for automation, optimization, and system enhancements within a manufacturing context.
- Support ERP modifications, enhancements, and fixes by working with business stakeholders, software developers, and vendors to clarify requirements, validate functionality, and assist with deployment and post-go-live support.
- Participate in ERP integrations, system upgrades, and broader platform modernization initiatives in coordination with internal teams and vendors.
- Assist with ERP reporting and analytics using SQL, SSRS, Data Views, and Infor reporting tools.
- Ensure data accuracy and consistency through monitoring, validation, and corrective actions.
- Develop and maintain system documentation, work instructions, and end-user guides.
- Provide targeted training and ongoing support to ERP end-users.
- Utilize helpdesk or ticketing systems to track and resolve issues and enhancement requests.
Requirements:
- Demonstrated expertise with Infor SyteLine, with a minimum of five years of experience supporting end-users on Infor SyteLine based solutions.
- Solid understanding of manufacturing and accounting principles.
- Bachelor’s degree in business, information systems, engineering, or a related field, or equivalent practical experience; background in computer science or software engineering is a plus.
- Exceptional written and verbal communication skills, capable of explaining technical requirements to software developers and translating technical details into clear, user-friendly instructions for end-users.
- Must be detail-oriented with strong analytical and critical thinking skills, able to meet deadlines consistently.
Benefits:
- Comprehensive and competitive benefits package designed to support employees' well-being, growth, and long-term success.
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