Senior Federal Acquisitions Helpdesk Analyst
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Job Description
Senior Analyst supporting Momentum Financials implementations at CACI for government clients. Providing customer support and leading team engagements in a high visibility environment.
Responsibilities:
- Provide advanced customer support in a production environment for Momentum Financials
- Maintain and resolve a workload of tickets and communicate statuses and impediments within project tracking tools.
- Analyze project documentation and test in non-production environments to provide complete resolutions to stakeholders in a timely manner.
- Facilitate meetings, workshops, and interviews with stakeholders to gather, validate, and review ticket issues.
- Collaborate with government employees, developers, testers and Momentum SMEs to ensure requirements are clearly understood and implemented correctly.
- Support system configuration, testing, validation activities, and execution support.
- Experience supporting Momentum enhancements and defect tracking and fixes.
- Perform impact analyses for proposed system changes, releases, and patches.
- Utilize or develop SQL queries for data extracts
- Troubleshoot Momentum production issues by analyzing system behavior, reviewing data, and coordinating with technical team to identify root causes and recommend solutions.
- Ensure deliverables comply with project standards, governance processes, and documentation requirements.
- Provide status updates, risks, and recommendations to leadership and stakeholders.
- Contribute to continuous process improvement and help identify opportunities to optimize Momentum functionality and reporting.
- Maintain Knowledge Articles for Tier 1
- Utilize Artificial Intelligence to streamline processes, improve communication and reduce costs
- Able to lead teams and engage with Stakeholders
Requirements:
- US citizen with ability to pass a Tier 2 MBI background investigation upon hire
- 8+ years of experience as an Analyst supporting Momentum Financials implementations or operations
- 8+ years of experience working with the Momentum Financials front-end, preferably database
- Knowledge of federal financials processes such as General Ledger, Budgeting, Accounts Payable, Accounts Receivable, and financial reporting
- Strong analytical, problem-solving, written, and oral communication skills
- Ability to work both independently and with a team to solve problems
- Proven ability to efficiently and effectively handle multiple and shifting priorities while meeting deadlines
- Flexibility to put in hours needed to meet tight deadlines
Benefits:
- healthcare
- wellness
- financial
- retirement
- family support
- continuing education
- time off benefits
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