IT Deployment Manager – Infrastructure, New Site Implementation
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Job Description
Service Delivery Manager overseeing IT infrastructure implementation for new imaging center openings across the U.S. Leading a team while ensuring timely project delivery and operational readiness.
Responsibilities:
- Lead end-to-end IT delivery for new imaging center openings, relocations, mergers/acquisitions, and expansion projects.
- Ensure alignment with construction timelines and proactively identify risks that could impact opening dates.
- Maintain consistent implementation standards, processes, and quality expectations across all sites.
- Serve as the escalation point for complex technical or operational issues impacting timelines, budgets, or readiness.
- Lead, mentor, and develop a team of Implementation Engineers to ensure high performance and delivery consistency.
- Allocate resources effectively across multiple projects based on priority, complexity, and timelines.
- Establish accountability for project milestones, SLA adherence, go-live readiness, and implementation outcomes.
- Identify skill gaps and provide coaching to strengthen technical and project delivery capabilities.
- Operate as a player-coach by directly supporting implementations during peak demand periods or critical project phases.
- Perform or oversee on-site and remote technical activities, including network and infrastructure setup, ISP and low-voltage vendor coordination, hardware deployment, and telecom setup.
- Provide on-site leadership during go-live events to ensure seamless activation and rapid issue resolution.
- Develop and standardize scalable implementation processes to support continued organizational growth.
- Track and report key performance metrics including on-time center openings, budget adherence, go-live defect rates, and post-implementation incident trends.
Requirements:
- Bachelor’s degree in Information Technology, Engineering, or a related field preferred.
- 7+ years of experience in IT infrastructure, implementations, or service delivery environments.
- 3+ years of leadership experience managing technical teams or implementation resources.
- Proven success supporting multi-site expansion initiatives or large-scale rollout programs.
- Healthcare, imaging, or other regulated industry experience strongly preferred.
- Strong working knowledge of WAN/LAN networks, VPNs, and firewalls.
- Low-voltage cabling and site infrastructure requirements.
- ISP circuit provisioning and vendor coordination.
- Wireless networking, switching, and endpoint deployments.
- Windows desktop troubleshooting and support.
- Ability to independently execute implementation tasks when necessary.
- Strong leadership presence with the ability to influence and collaborate across cross-functional teams.
- Excellent communication and organizational skills, including executive-level reporting.
- Ability to operate with urgency, accountability, and minimal oversight in a high-growth environment.
- Familiarity with modality integration, PACS/RIS systems, and clinical workflows is a plus.
Benefits:
- Willingness to travel up to 60% during peak implementation periods
- Flexibility to support occasional night and weekend work during go-live events and critical implementations.
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