Senior Field Solutions Engineer
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Job Description
Senior Field Solutions Engineer serving as a technical strategist at Miovision, focusing on driving software adoption in transportation. Cultivating relationships and leading complex integrations across the South Western US and Mexico.
Responsibilities:
- The Senior Field Solutions Engineer (Sr. FSE) serves as a high-impact technical strategist and industry expert dedicated to scaling software adoption and operational excellence.
- Cultivating deep-rooted technical relationships with agencies and partners across the South Western US and Mexico, you will act as the bridge between complex infrastructure challenges and our cutting-edge solution suite.
- Integrate directly into the daily operations of key agencies to lead complex proof-of-concepts (POCs) and oversee strategic initiatives that maximize product utility.
- Ensure that every deployment delivers measurable value, fostering the long-term network growth and software expansion essential to our market leadership.
- Support diverse agencies—including Traffic, Transit, Public Safety, and Mobility—to build a cohesive, integrated city architecture.
- Audit existing customer ecosystems to identify technical gaps and create tailor-made solution demonstrations.
- Document field requirements to drive product positioning and influence internal product design and feature prioritization.
- Lead the design and technical documentation, for solutions defined in the account plan.
- Establish frameworks for inter-departmental solutions and facilitate collaboration between internal city agencies.
- Design and manage application demonstrations that clearly highlight specific business value.
- Oversee all pilot installations and manage the technical execution of proof-of-value evaluations.
- Collaborate with the APL (Approved Product List) team to secure necessary product certifications.
- Partner with customers and prospects to update their ITS specifications to incorporate company Master Specifications.
- Resolve complex technical issues that threaten purchase decisions, renewals, or customer retention.
- Build deep relationships within key accounts to cultivate product champions and advocates.
Requirements:
- Bachelor’s degree or recognized equivalency or achievement of recognized professional level
- 8+ years of technical experience; must understand network products
- Professional working proficiency in both Spanish and English; must be able to conduct meetings and draft technical documents in both languages
- Ability to travel internationally, providing on-site consulting work to clients
- Ability to manage multiple projects utilizing strong planning and organizational skills
- Experience with general consulting skills that include team facilitation, business case development, strong business analysis skills, process mapping and process redesign
- Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management and support
- Analytical nature with the ability to solve complex business issues
- Basic understanding of product development and engineering processes.
- Membership in Industry Groups (IMSA/ITSA/ITE/etc) preferred as well as relevant industry Certifications
Benefits:
- Comprehensive Coverage: Your well-being is covered from day one with comprehensive health benefits, 24/7 virtual healthcare access, and dedicated wellness programs.
- Financial Future: Build for tomorrow with our 401K Matching Plan and share in the company's success through our Variable Incentive Plan.
- Time to Recharge: Truly unplug with our unique Mio-Days and flexible vacation policy.
- Work & Life Support: We support you with flexible work options, an internet subsidy, a remote work allowance, and enhanced leave for new parents.
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