Senior Forward Deployed Engineer
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Job Description
Senior Forward Deployed Engineer implementing custom integration solutions for Federato's AI-native insurance platform. Driving engineering excellence and client engagement through complex project delivery while mentoring junior engineers.
Responsibilities:
- Drive planning, scoping, and delivery of complex implementations — anticipate blockers, manage customer timelines, escalate issues, and ensure launch readiness across functions.
- Serve as technical escalation point for integration and custom implementation issues. Debug deep integration problems and design robust solutions tailored to client-specific constraints.
- Lead technical discovery calls with customers, translate ambiguous requirements into scoped stories, and build trust with customer stakeholders.
- Propose and influence architectural decisions — design implementation approaches optimized for product strengths and constraints; recommend process or feature improvements based on real-world deployment learnings.
- Represent the Forward Deployed Engineering function in product feedback, feature prioritization, and cross-functional alignment (working with Product, Engineering, Customer Success, Product Marketing, etc.).
- Drive continuous improvement: create and own best-in-class delivery playbooks, onboarding processes, internal training, and technical mentorship for junior FDEs.
- Communicate findings and recommendations clearly to customers and internal stakeholders; influence roadmap priorities through structured, data-driven feedback.
- This role will be heavily hands-on with coding, including writing and debugging production and integration code in languages such as Python, JavaScript, and SQL as part of customer implementations and internal tooling.
Requirements:
- B.S. in Computer Science or a related technical discipline, or equivalent experience
- 6-8+ years of software engineering, systems engineering, or technical product/program management experience
- Deep expertise across multiple product domains; ability to debug complex integrations and build custom solutions.
- Strong communication skills — able to lead discovery sessions, manage client expectations, present technical tradeoffs, and influence stakeholders.
- Demonstrated track record mentoring or leading other engineers, creating documentation/playbooks, and contributing to internal process improvements and knowledge sharing.
- Cross-functional coordination skills, organizational leadership in delivery settings, and ability to own multiple customer timelines concurrently.
- Coding competency in SQL, JavaScript and Python.
Benefits:
- Total compensation package does include stock options, benefits and additional perks.
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