Senior Implementation-Conversion Product Consultant
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Job Description
Implementation-Conversion Product Consultant Senior joining Automated Finance team at FIS. Supporting implementation of BillerIQ solution and enhancing client success management through collaboration and innovation.
Responsibilities:
- Support distributor implementation teams in setting up and configuring new BillerIQ payment sites
- Gather requirements and solution design for new payment sites in collaboration with internal teams
- Act as a subject matter expert and consultant for distributor implementation teams
- Provide guidance on payment site configuration to meet biller business requirements
- Coordinate with team members to complete project deliverables and attend client meetings for planning and issue resolution
- Deliver complete distributor integration solutions in partnership with Project Managers
- Contribute to process improvement initiatives to enhance efficiency and effectiveness
- Perform site testing and certification activities to ensure smooth go-live
- Troubleshoot and resolve implementation issues quickly and effectively
- Complete billing profiles for new billers and support post-live activities
Requirements:
- Bachelor’s degree in business or related field, or equivalent experience
- 5+ years of implementation and/or conversion experience with small project complexity
- General knowledge of credit card and ACH processing requirements and systems preferred
- Strong verbal and written communication skills to bridge technology and business teams
- Technical and analytical aptitude with the ability to learn system functionality quickly
- Critical thinking, problem-solving, and customer service skills
- Ability to manage multiple concurrent projects in a fast-paced environment
- Proven initiative and experience driving process improvements
- Added bonus if you have: Experience with EIPP/EBPP solutions
- Consulting and/or Project Management experience
- Knowledge of scripting languages (e.g., JSON) and API services (e.g., WebAPI 2)
- Familiarity with Microsoft MVC, Entity Framework, and SQL for troubleshooting
- Exposure to Power BI for reporting and analytics
Benefits:
- A work environment built on collaboration, flexibility and respect
- Competitive salary and attractive range of benefits designed to help support your lifestyle and wellbeing (including private healthcare, 27 days of vacation, work from home, etc.)
- Varied and challenging work to help you grow your technical skillset
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