Senior Implementation Manager
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Job Description
Senior Implementation Manager leading enterprise client implementations at PHIL. Ensuring operational readiness and technical solution architecture within the healthcare tech industry.
Responsibilities:
- Own full-cycle implementation delivery from kickoff through activation, ensuring alignment between contractual scope, client goals, and technical solution design
- Lead discovery and current state assessments, translating client objectives into detailed technical specifications and operational protocols
- Design and document complete program architecture, including configuration standards, business logic, operating rules, and adoption pathways
- Create and maintain a centralized source of truth outlining solution design, workflows, and reporting structures
- Drive cross-functional execution across product, engineering, operations, sales, and client success to ensure on-time delivery and operational readiness
- Monitor and report on implementation health, including status updates, risk tracking, and priority dashboards
- Serve as a product subject matter expert, understanding PHIL’s platform capabilities, roadmap, integrations, and data workflows
- Oversee logging and follow-through on technical requests, ensuring tickets are properly grouped, tracked, and aligned to broader initiatives
- Identify opportunities for process improvement, standardization, and efficiency gains in delivery methodology
- Influence internal and external stakeholders to resolve complex issues while maintaining scope integrity and project momentum
Requirements:
- Bachelor’s degree or equivalent experience
- 10+ years of technology-enabled services implementation experience
- 5+ years of vendor-side ownership of enterprise implementations
- 5+ years managing cross-functional and project-specific teams in a matrixed environment
- Demonstrated ability to translate business objectives into technical architecture and operational execution
- Strong analytical and problem-solving skills with a data-driven approach to decision making
- Technical fluency in enterprise integrations including APIs, SFTP, flat file transfers, and SQL
- Familiarity with AI and LLM applications within technology-enabled service environments
- Experience designing implementation processes, documentation standards, and scalable delivery frameworks
- Proven ability to influence stakeholders and negotiate solutions across diverse internal and external constituencies
- Self-motivated, proactive, and comfortable operating in fast-paced, ambiguous environments
- Excellent written and verbal communication skills, with the ability to translate technical concepts to non-technical audiences
- Ability to travel up to 25%
Benefits:
- Ground floor opportunity with one of the fastest-growing startups in health-tech
- Fully remote working environment
- Competitive compensation (commensurate with experience)
- Full benefits (medical, dental, vision)
- 401(k) contribution opportunity
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