Senior IT Project Manager
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Job Description
Senior IT Project Manager delivering customer-facing software implementations for managed services and IT consulting firm. Managing schedules, risks, stakeholders, and customer adoption remotely.
Responsibilities:
- Manage multiple customer-facing software implementation and onboarding projects from kickoff through completion
- Develop and maintain project plans, timelines, milestones, action items, dependencies, and deliverables
- Lead customer kickoff meetings, status meetings, project reviews, and other project discussions via video conference
- Coordinate between customers, consultants, technical teams, and other project stakeholders
- Establish project expectations, roles, responsibilities, and communication practices
- Monitor project scope, schedules, risks, issues, and resource requirements
- Identify potential delays or challenges and drive appropriate resolution
- Communicate project status to customers and internal stakeholders
- Manage customer expectations and maintain productive relationships throughout implementation
- Coordinate technical and business activities for successful software deployments
- Maintain project documentation, meeting notes, decisions, action items, and status reports
- Facilitate issue escalation and engage appropriate stakeholders
- Drive projects toward customer adoption and transition after implementation
- Work autonomously in a remote environment while maintaining communication and accountability
Requirements:
- PMP certification
- 5+ years of project management experience managing IT projects
- Demonstrated ability to manage customer-facing technology projects successfully
- Excellent verbal and written communication skills
- Ability to lead meetings and communicate confidently with customers
- Strong organizational skills and ability to manage multiple projects, priorities, and deadlines simultaneously
- Ability to work independently and make sound decisions with limited supervision
- Comfortable working in a 100% remote environment
- Comfortable appearing on camera and leading or participating in regular video meetings
- Comfortable working directly with customers, including executives, business stakeholders, IT leaders, administrators, and technical resources
- Strong problem-solving, risk-management, and stakeholder-management skills
- Experience managing software implementation, deployment, or SaaS onboarding projects
- Experience with Freshworks products, particularly Freshservice ITSM
- Experience implementing or supporting ITSM, service desk, help desk, or enterprise workflow platforms
- Experience in consulting, professional services, systems integration, or technology implementation organizations
- Bachelor's degree from an accredited college or university preferred
- ITIL certification or demonstrated knowledge of ITIL practices and IT service management preferred
Benefits:
- Medical insurance plans
- Dental insurance
- Vision insurance
- Health savings accounts (HSA)
- Flexible spending accounts (FSA)
- Life insurance
- Short- and long-term disability insurance
- Paid time off and holidays
- 401(k) with employer match
- Professional development
- Opportunity to learn, grow, and expand skillset
- Opportunity to work with cutting-edge technology
- Equal Opportunity Employer
- Reasonable accommodation during the application or interview process
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