Senior Manager, Clinical Learning Delivery – Execution
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Job Description
Senior Manager leading clinical onboarding and data abstraction training programs across a distributed U.S. and India-based workforce. Driving readiness, quality, efficiency, and trainer team development.
Responsibilities:
- Lead the day-to-day operations of the Institute’s training programs across supported service lines
- Ensure training-related processes are executed consistently and effectively
- Translate organizational priorities into actionable execution plans and training strategies
- Identify operational risks, barriers, and opportunities for improvement and drive appropriate action
- Support implementation of new training initiatives, pilots, and program enhancements
- Monitor training, readiness, quality, and efficiency metrics to evaluate program effectiveness
- Use data and trends to identify improvement opportunities and inform recommendations
- Track trainee progression and proactively address performance concerns, delays, or risks
- Evaluate the impact of program changes and continuously improve processes and outcomes
- Apply coaching, emerging technologies, and AI-enabled tools to optimize learning programs
- Communicate program performance, risks, and priorities to leadership
- Serve as the primary operational liaison between the Institute and Clinical Services, Workforce Planning, Talent Acquisition, and Learning & Development
- Build partnerships supporting workforce readiness and business objectives
- Facilitate alignment on trainee performance, capacity planning, program timelines, and operational priorities
- Influence decisions through data, collaboration, and effective communication
- Lead, coach, and develop a team of Clinical Data Trainers
- Establish expectations and hold team members accountable for quality, consistency, and execution
- Support trainer development through coaching, feedback, and growth opportunities
- Monitor trainer capacity and allocate resources based on business needs and learning priorities
- Foster accountability, collaboration, innovation, and continuous improvement
Requirements:
- Bachelor's degree or equivalent experience
- 7+ years of experience in learning and development, education, healthcare operations, program management, or a related field
- 3+ years of people leadership experience
- Experience leading complex programs, large-scale onboarding programs, or operational initiatives
- Experience using data and metrics to evaluate performance and drive improvements
- Strong communication, stakeholder management, and problem-solving skills
- Demonstrated ability to manage competing priorities in a fast-paced environment
- Preferred: Experience in healthcare, clinical abstraction, registry operations, or workforce development
- Preferred: Experience designing, developing, and scaling clinical onboarding and training programs
- Preferred: Experience in adult learning theory and learner-centered instructional design
- Preferred: Experience with Salesforce, Tableau, learning systems, or workforce readiness programs
Benefits:
- Annual cash bonus eligibility
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- 401(k) plan
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