Senior Manager, Customer Experience, Payment Integration
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Job Description
Senior Manager overseeing Customer Experience and Payment Integration at VSP Vision. Drive strategic direction and manage budgeting, staffing, and resource planning in a remote role.
Responsibilities:
- Oversee planning and management activities for Customer Experience and Payment Integration (CE/PI).
- Provide management oversight in the areas of budgeting, staffing, resource planning, and change management.
- Provide strategic direction and leadership in managing, deploying, and maintaining flexible product and payment systems.
- Develop and maintain strategic partnerships with Division Management Teams; provide business partners and key executives with customer perspective.
- Analyze and report on achievement and causes of deviation from expectations.
- Contribute to the development of Division strategic and tactical goals, initiatives, and objectives.
Requirements:
- Bachelor’s degree in related field or equivalent experience
- Minimum of 1 additional year of experience related to functional area
- Minimum of 3 years of management experience with responsibilities for hiring, training, assigning work, and managing performance of direct reports
- Demonstrated ability to provide services and support for complex systems or issues
- Proficient with spreadsheet and word processing applications; ability to work with a variety of system applications
Benefits:
- Bonuses and commissions
- Health insurance
- Professional development opportunities
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