Senior Manager, Executive Office
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Job Description
Senior Manager, Executive Office for Big Brothers Big Sisters of America, overseeing executive operations and CEO support. Leading cross-functional engagements and managing key partnerships remotely.
Responsibilities:
- Overseeing executive and national office administration
- Key partner relationship management
- Travel for the CEO, and additional tasks that support efficiency and ease in the CEO’s leadership of national priorities.
- Design and implement a Salesforce-based CRM strategy to support the CEO's proactive relationship management with donors, board members, partners, and key stakeholders
- Partner with the Chief of Staff and executive team to translate relationship priorities into CRM workflows, contact lists, and outreach cadences
- Create and manage a moves management pipeline to track the status and next steps for high-priority relationships across fundraising, advocacy, and partnership goals
- Train and support staff who contribute to CRM data, establishing data hygiene standards and input protocols
- Collaborate effectively across the organization to project manage CEO engagements including BBBS agencies and CEO-led thought leadership convenings
- Lead integration and planning for cross-functional CEO engagements with internal and external stakeholders to deliver maximum impact
- Work in close partnership with the Chief of Staff to provide collaborative oversight and seamless coordination of executive office activities
- Oversee and provide support as needed in Executive Office Project management
- Work in collaboration with the Chief of Staff to align, manage and maximize the CEO’s travel schedule, meetings, deliverables, and engagements
- Work in close partnership with the CEO on deliverables related to stewardship and alignment for BBBSA Board members and meetings
- Work in close coordination with the executive office team on briefing and preparation regarding CEO executive visibility engagements
- Support the CEO in executing priorities, working on and at times leading strategic and priority projects
- Represent the executive office to ensure staff, partners and visitors are received warmly on behalf of the CEO, virtually and in person, and that all requests/messages to or from the CEO are rapidly addressed.
- Support presentation and materials management for CEO-led meetings and communications including but not limited to, presentation slide revisions, email communications, etc.
- Creates and/or formats PowerPoint presentations, correspondence and documents
- Recruit, train, retain, and cultivate professional development of direct reports.
- Create a dynamic, supportive, and effective team that is impactful across the BBBSA and the Big Brothers Big Sisters Network.
- Lead and manage resources (people and capital) that retain and cultivate positive, measurable success.
- Monitor progress against performance targets; implement countermeasures as needed.
- Demonstrate commitment to BBBSA’s shared leadership competencies and organizational values.
- Provide consistent follow-up regarding assigned projects and after meetings.
- Cultivate an environment where all team members feel valued, included, and empowered to achieve their potential.
Requirements:
- Bachelor’s degree or equivalent, relevant business experience
- A minimum of 8-10 years senior level executive assistance, operations management, administrative and project for a national company; nonprofit and board experience preferred but not required.
- Extremely proficient in knowledge and application of Microsoft Office Suite with advanced expertise in Office, Outlook, Word, PowerPoint, and Excel.
- Advanced practical knowledge in organization, project management, travel and relationship management platforms including, but not limited, to Microsoft Asana, OneNote, SharePoint, NEO1 or Concur; Travel, Salesforce CRM, virtual meeting platforms (e.g., zoom, Microsoft Teams, etc.) or similar software with the ability to learn new or updated technology.
- Excellent time management skills with a proven ability to meet deadlines.
- Expert level verbal and written communication skills and attention to detail;
- Excellent interpersonal skills with proven ability to build rapport and maintain relationships across a variety of internal and external stakeholders;
- Extensive knowledge of office administration, clerical systems and procedures, and recordkeeping systems.
- Ability to identify and solve problems and appropriately facilitate conflict resolution.
- Highly organized approach with demonstrated ability to handle multiple projects, set and manage priorities, timelines and budgets within fast-paced environment while maintaining a commitment to high quality, detail- oriented work.
- Leadership and cross functional project management skills with the ability to motivate and galvanize others toward a common goal.
- Proven adaptability, ability to handle multiple projects and timelines and within a fast-paced environment while maintaining a commitment to discretion, timeliness and high quality, detail-oriented work,
- Demonstrates initiative, creativity and innovation; Exceptional attention to detail and organization.
- Sound judgment, discretion, and ability to handle sensitive information.
- Experience with document and file management tools.
Benefits:
- Travel: Approximately 20%
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