Regional Service Manager
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Job Description
Regional Service Manager improving Geely’s UK electric-vehicle dealer standards, service operations, and customer satisfaction. Supporting dealer training, audits, complaints, and sustainable regional aftersales growth.
Responsibilities:
- Support Dealers to achieve and maintain the required Dealer Standards laid out by Network Development.
- Ensure Dealer Staff are fully trained.
- Provide ongoing training and support to improve Dealer Performance.
- Drive initiatives to boost Customer Satisfaction through service improvements and customer engagement programs.
- Support marketing campaigns and communication strategies within the region.
- Review Dealer activities and create improvement plans where needed.
- Ensure compliance with Dealer Standards and best practices.
- Conduct audits and provide constructive feedback to maintain high service quality.
- Assist in efficiently resolving Customer complaints and issues.
- Provide coaching to individual Dealers and create and manage improvement action plans.
- Collaborate with the Customer Experience Manager to implement solutions and improve customer satisfaction.
- Analyse Dealer performance and revenue to identify areas for growth.
- Work with the Service Operations team to implement corrective actions and ensure sustainable regional business growth.
- Report to the Head of Regional Aftersales Service.
Requirements:
- At least 5 years experience in automotive service operation, either within a dealer group or OEM.
- A proven track record of success in aftersales service management, particularly within a regional setting.
- Excellent communication and interpersonal abilities.
- Proficiency in utilising digital tools and platforms for service operations.
- Strong analytical skills with the ability to interpret data and make informed decisions.
- A strong commitment to improving customer satisfaction and driving the success of the aftersales business.
- Resilient under pressure, with a results-driven mindset and a passion for achieving challenging goals.
- Dedicated to ensuring smooth aftersales operations and contributing to brand growth within the assigned region.
- A customer-focused mindset and a proactive approach to resolving issues.
- Collaborative, with the ability to work effectively with a variety of stakeholders.
- Adaptable and open to embracing change and innovation in a dynamic environment.
Benefits:
- 25 days annual leave + bank holidays
- Company pension scheme
- Geely ECOS scheme
- Car allowance
- x6 Life assurance
- Enhanced Maternity and Paternity Pay
- Medicash
- Bike2work scheme
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