Senior Manager, Key Accounts, Automotive
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Job Description
Senior Manager leading key accounts in the Automotive sector at CHEP. Drive business growth through effective account management and strategic partnerships.
Responsibilities:
- Develop and execute tailored business plans for key accounts, prioritizing customer satisfaction, identifying growth opportunities, reducing costs, and ensuring strategic alignment with CHEP’s goals.
- Lead, mentor, and support a team of Account Managers, fostering a culture of high performance, customer focus, and continuous improvement to drive business outcomes.
- Monitor team performance against key metrics, including revenue growth, customer retention, and satisfaction, and take proactive measures to ensure success and continuous improvement.
- Build and strengthen relationships with key stakeholders at all levels within customer organizations, ensuring a comprehensive understanding of their business needs and driving value creation.
- Collaborate cross-functionally with Sales, Logistics, and Operations teams to design and implement solutions that enhance the customer experience and improve operational efficiency.
- Oversee contract negotiations, pricing strategies, and renewal processes, ensuring alignment with CHEP’s strategic and financial objectives.
- Identify and capitalize on new business opportunities and growth initiatives by leveraging market insights, customer feedback, and industry trends.
- Champion a Zero Harm culture by ensuring team adherence to safety protocols and actively promoting a safe and compliant working environment.
Requirements:
- 10+ years regional leadership experience in commercial, strategy, portfolio management, or business excellence roles within complex matrix Automotive organizations
- Proven track record shaping enterprise-level strategies and delivering cross regional transformations
- Packaging experience highly preferred
- Experience influencing senior executive stakeholders and navigating global customer landscapes (OEM/Tier 1)
- Experience leading multifunctional teams and managing high value product/service portfolios
- Strategic commercial leadership
- Strong financial acumen (P&L ownership)
- Advanced negotiation & influencing skills
- Customer-centric communication and executive presence
- Ability to lead, inspire, and develop teams
- Analytical strength and conceptual problem solving
- Strong understanding of Automotive & Supply Chain ecosystems
Benefits:
- Flexible work arrangements
- Professional development
- Global sustainability initiatives
- Hybrid work model
- Diverse and driven professionals
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