Senior Manager, Titling Operations
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Job Description
Senior Manager leading titling operations at Cox Automotive, overseeing compliance and productivity for titling processes. Collaborating across teams to optimize titling outcomes and ensure quality service.
Responsibilities:
- Provide leadership for titling operations actions and compliance
- Supervise and coordinate the work of title supervisors and individual contributors
- Collaborate with the Director, Used Car Operations to set goals and priorities
- Optimize the CVD titling process
- Drive the productivity of the titling team
- Ensure compliance with state and governmental title requirements
- Use tools and analyze data to ensure quality and reliability of services
- Prepare programs for training and development of personnel
- Collaborate with product team to improve consumer-facing workflows
- Estimate staffing needs and assign work to meet targets
- Collaborate with Business Analyst to compile metrics and identify efficiency methods
Requirements:
- Bachelor’s degree in a related discipline
- 8 years experience in a related field
- Minimum of 3 years experience leading and managing a team of direct reports
- Experience in the creation of and execution against Titling SLA
- Extensive knowledge of motor vehicle titling policies and procedures
- Optional knowledge of RTS, CMS titling process is a bonus
- Experience working on cross-functional teams
- Strong analytical, communication and composition skills
- Advanced Excel skills in VLOOKUP, PivotTables and formulas
- Strong PowerPoint skills for creating professional presentations
- Familiar with AI tools for summarizing and synthesizing information
Benefits:
- Health insurance (medical, dental, vision)
- 401(k)
- Paid time off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
- Vacation with pay as deemed consistent with duties
- Seven paid holidays throughout the calendar year
- Up to 160 hours of paid wellness annually for their own wellness or that of family members
- Additional paid time off (bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave)
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