Transcription Operations Manager – Contract
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Job Description
Transcription Operations Manager overseeing transcription operations and the annotator lifecycle. Partnering with engineering teams to ensure delivery of high-quality transcripts for 30+ locales.
Responsibilities:
- Own day-to-day transcription operations, successfully delivering ground truth transcripts for 30+ locales.
- Oversee the entire annotator lifecycle: hiring, onboarding, training, calibration, and ongoing performance management.
- Create robust training materials, quizzes, and instructions to ensure annotators meet our exact standards.
- Audit annotator work continuously, providing highly detailed feedback to ensure data integrity.
- Partner closely with the Engineering and Product teams to coordinate requirements and iterate on our internal transcription tools.
Requirements:
- Strong project management and operational execution skills—you know how to build a process from scratch and see it through to completion.
- Experience managing and calibrating distributed teams, contractors, or annotators.
- A systems-thinking mindset with the ability to translate manual workflows into product/tooling requirements.
- Extreme attention to detail and a high standard for data accuracy.
- Background in linguistics, translation, or managing high-quality transcription pipelines (Nice to Have).
- Basic technical proficiency (e.g., SQL, Python, or experience with AI coding assistants) to help streamline workflows (Nice to Have).
Benefits:
- Competitive base salary alongside attractive equity package.
- Commuter Allowance. A monthly stipend to help you get to and from the office.
- Flexible PTO. Take as much time as you need to recharge your batteries.
- Meals & Snacks. Lunch, dinner and plenty of snacks, provided daily.
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