Healthcare Operations Manager
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Job Description
Healthcare Operations Manager overseeing clinic operations in the Philippines, ensuring efficient systems and high-quality patient care and customer service. Collaborating with stakeholders for business growth and compliance.
Responsibilities:
- The Healthcare Operations Manager is responsible for overseeing the day-to-day operations of the clinic.
- Ensuring efficient systems, strong team performance, and delivering high-quality patient care and customer service.
- Works closely with practitioners and stakeholders to support business growth, maintain compliance, and drive continuous improvement across all areas of the practice.
- Manage operations of the clinic including human resources, financial records, and implementing quality systems.
- Provide an exceptional standard of care and customer service to participants and referrers.
- Support practitioners with efficient clinical and community-based appointments.
- Manage capacity, successfully integrate therapists, and manage the organization's reputation with stakeholders.
- Develop practices with clinicians for continuous improvement.
Requirements:
- At least 3 years of experience in a management and/or high-level practice administrative position.
- Experience in Payroll, MYOB and financial management and reporting processes.
- Computer literacy and familiarity with software programs used within this Practice (Splose).
- Excellent interpersonal and communication skills.
- Knowledge and/or ability to communicate in a busy business setting.
- Ability to prioritize, organize and perform numerous tasks.
- Commitment to ongoing training.
- Ability to demonstrate and encourage leadership and teamwork.
- Maintain patient and always staff confidentiality.
- Flexibility to meet the operating hours of the Organization.
- Ability to understand and learn how participants are scheduled within the business.
- Presence of mind to think what needs to be done in a complex situation.
- Understanding of Google Maps and suburbs within Melbourne
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