Senior Manager, Workplace Planning & Advice
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Job Description
Sr. Manager leading a team of Consultants providing retirement guidance and fiduciary advice. Managing performance and fostering professional growth in a collaborative environment.
Responsibilities:
- Manage a team of Senior Consultants delivering personalized retirement guidance and mid-level fiduciary advice.
- Monitor and drive performance in key areas including managed account enrollment, asset retention, and participant satisfaction.
- Coach team members on advice depth, Empower's Best Interest Profile (BIP), rollover strategy, and integrated product conversations.
- Supervise and approve account openings and fiduciary recommendations in compliance with regulatory requirements.
- Provide regular coaching, development conversations, call reviews, and quality assessments.
- Collaborate with internal WPA partners, Workforce Management, and Segment teams to ensure alignment of staffing, messaging, and business goals.
- Partner with Wealth, Advice, and Digital Experience leaders to enable participant transitions and increase holistic household engagement.
- Track team performance against KPIs including activity targets, plan-level growth, conversation quality, and planning tool utilization.
- Identify training needs, performance gaps, and process enhancements to continuously improve service quality and team effectiveness.
- Promote a team culture centered on professionalism, development, diversity, and accountability.
Requirements:
- Bachelor’s degree or equivalent work experience.
- FINRA Series 7, 24, and 66 required. (Series 9/10 acceptable substitute for 24)
- FINRA fingerprinting required.
- 4+ years of experience in financial services, retirement planning, or advisory environments.
- 2+ years of experience in people leadership, team coaching, or training preferred.
- Strong understanding of retirement planning tools, managed accounts, and core investment concepts.
- Working knowledge of Empower systems, planning technology, and CRM platforms (e.g., Salesforce).
- Skilled coach with the ability to elevate technical planning conversations.
- Confident in fiduciary supervision and regulatory oversight.
- Strong communicator and motivator with a passion for growth and development.
- Data-driven and capable of translating performance insights into coaching strategy.
- Collaborative across Workplace Planning & Advice (WPA), Wealth, and Experience teams.
Benefits:
- Medical, dental, vision and life insurance
- Retirement savings – 401(k) plan with generous company matching contributions (up to 6%)
- Tuition reimbursement up to $5,250/year
- Business-casual environment that includes the option to wear jeans
- Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year
- Paid volunteer time – 16 hours per calendar year
- Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA)
- Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all.
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