Senior Operations Manager
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Job Description
Senior Manager of Business Operations at Salesforce supporting executive communications and global initiatives. Collaborating with COO teams and leading preparation for high-stakes meetings.
Responsibilities:
- Manage rhythm of business, executive communications, and key global initiatives
- Collaborate weekly with COO teams supporting CSM and CSAL
- Lead preparation of content for high-stakes Success and Sales meetings (e.g., Empowered OU Leader level); partner with Business Partners on Customer Success metrics
Requirements:
- 5+ years in business operations, strategy, or program management in a SaaS environment
- Strong relationship-building with senior leaders (VPs)
- Exceptional written/verbal communication; ability to distill complex details into executive presentations
- Strong critical thinking and analytical skills; ability to drive process improvements
- Agility and comfort with ambiguity in a fast-paced environment
- Current role in Strategy & Analytics, CSM or Customer Success Area Lead
- Deep knowledge of Salesforce org and products (Agentforce, Tableau, Data Cloud)
- Familiarity with Google Workspace, SmartSheet, Quip, Slack
Benefits:
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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