Senior Product Designer
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Job Description
Senior Product Designer leading end-to-end design processes for web products at fintech company Lendesk. Collaborating within a remote-first, cross-functional team to craft user-centered solutions.
Responsibilities:
- Support early-stage discovery and accelerate clarity.
- Lead problem framing, and outcome alignment with user and business goals.
- Use AI tools to rapidly generate early concepts, workflows, and prototypes that help teams visualize possibilities and uncover constraints earlier in the process.
- Plan and conduct user research (discovery, validation); synthesize into actionable insights.
- Create AI-powered exploration assets such as interactive prototypes, sample UI variations, or user-scenario simulations to help product and business stakeholders align on direction.
- Experiment with new AI-driven approaches to speed up insight gathering, support design workshops, and enable more effective problem framing.
- Influence product direction through evidence-based narratives and structured decision artifacts.
- Collaborate closely with partners across business, sales and marketing, customer success, development, and product management.
- Drive large scopes of work with a high degree of autonomy and translate ambiguous problem spaces into clear product assumptions, using both human-centered and AI-accelerated design methods.
- Clarify requirements, adapt to new information, and communicate effectively while supporting others in doing the same.
- Facilitate and participate in design workshops, brainstorms, and reviews, exploring new tools and processes—including evolving AI workflows—and sharing learnings with the team.
- Mentor team members, helping evolve the design team’s culture of curiosity, craft, and continuous improvement.
Requirements:
- 5+ years of product design experience designing complex, web-based products.
- Fintech experience is a plus.
- A strong background in UX design with a proven track record of shipping successful products in cross-functional teams.
- A portfolio demonstrating real-world product design work, showcasing both process and outcomes.
- Excellent communication skills and experience collaborating in fast-paced, cross-functional environments.
- Experience managing stakeholders and working with business teams on requirements gathering and business analysis.
- Ability to confidently provide direction on product features, design strategy, and roadmaps.
- A solution-oriented, product-thinking mindset, with the ability to work independently and align design outcomes with business goals.
- A sharp eye for detail and the ability to reinforce team standards for quality, process, and craft.
- Experience with design systems and proficiency in tools such as Figma and Miro.
- Experience using—or a strong willingness to adopt—AI-assisted design tools (e.g., generative ideation, AI-enhanced prototyping, workflow automation) to accelerate discovery, exploration, and iteration.
Benefits:
- Competitive salaries
- Comprehensive benefit plan including dental, medical and vision.
- Additional lifestyle and health spending accounts
- Remote first, work from where you are in Canada
- Flexible work hours
- The latest in hardware and software tools
- Budget to improve your home office set-up
- Budget for continuous development and training
- Stock purchase program in our parent company (" NYSE:RKT")
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