Senior Product Designer
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Job Description
Senior Product Designer shaping scalable enterprise and franchise experiences for Housecall Pro’s home-service management platform. Leading user research, AI-assisted design, and cross-functional product delivery.
Responsibilities:
- Lead design direction for key product initiatives focused on enterprise and franchise partners
- Design scalable solutions for enterprise and franchise customers while partnering with domain squads for estimates, scheduling, and payments
- Translate product strategy into user-centered solutions through wireframes, prototypes, and high-fidelity visuals
- Collaborate with product managers, engineers, researchers, and stakeholders to define problems, explore solutions, and ship high-quality experiences
- Conduct and synthesize user research and usability testing
- Evaluate AI opportunities, challenge low-value applications, and incorporate AI judgment into discovery, prioritization, and design
- Design AI-assisted experiences with error states, confidence signals, transparency, and feedback loops
- Refine design processes, tools, and team rituals
- Balance user needs with business goals to prioritize impactful design work
- Present design decisions to cross-functional partners and leadership
- Foster collaboration, feedback, and inclusivity within the design team
Requirements:
- 6+ years of experience in product design, UX/UI design, or a related field
- Strong portfolio demonstrating experience designing complex digital products across platforms
- Proficiency with modern design and prototyping tools, including Figma, Claude code, and AI prototyping tools
- Experience working with and evolving design systems at scale
- Deep understanding of user-centered design, accessibility, and interaction design best practices
- Experience collaborating in agile product teams
- Demonstrated ability to leverage AI tools to improve workflows, streamline execution, or enhance outputs
- Experience designing for enterprise, B2B, or multi-location and franchise products
- Experience working in AI-accelerated development cycles with larger engineering squads
- Bachelor’s degree in design, HCI, or a related field, or equivalent work experience
- Strong leadership and collaboration skills, with a growth mindset
- Excellent communication and storytelling ability to advocate for design
- High emotional intelligence and a passion for supporting others
- Ability to navigate ambiguity and balance strategic thinking with tactical execution
- Ability to build strong, cross-functional relationships across enterprise teams and domain squads
- Curiosity for how people think, behave, and interact with technology
- Multi-dimensional background with breadth of cross-functional interests or depth of specialized mastery
- Personal resilience to learn from scratch and thrive in ambiguity
Benefits:
- Medical, dental, vision, life, and disability insurance
- 401(k)
- Paid holidays
- Flexible, take-it-as-you-need-it paid time off
- Equity in a rapidly growing startup
- Monthly tech reimbursements
- Employee assistance program
- Flexible time off
- Paid parental leave
- Other company benefits
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