Senior Product Manager, Digital Ticket Movement
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Job Description
Senior Product Manager shaping digital ticket management strategies at Ticketmaster. Collaborating with teams to deliver seamless fan experiences and overseeing product development lifecycles.
Responsibilities:
- Contribute to product vision and strategy by providing insights on market trends, client needs, and fan experience, ensuring alignment with overall company goals.
- Own and manage the product roadmap for assigned areas, balancing consumer-facing features, backend tools, and API services in collaboration with business and technology stakeholders.
- Create detailed product requirements through clear user stories, acceptance criteria, and supporting documentation.
- Partner with UI/UX teams to design and iterate on prototypes, validating concepts with users and incorporating feedback.
- Drive feature delivery from concept to launch, coordinating with cross-functional teams including design, engineering, and operations to ensure timely execution.
- Support go-to-market activities by collaborating with marketing, client account management, and operation teams to ensure readiness and compliance.
- Monitor and analyze product performance, identifying opportunities for optimization and continuous improvement.
- Collaborate across global teams, proactively addressing dependencies and ensuring clear communication to maintain project flow.
Requirements:
- 3+ years product management experience in consumer eCommerce, Saas, or related experience in technology-focused business.
- Bachelor's degree or equivalent work experience.
- Understanding of the ticketing and live event industry is a plus!
- Experience using eCommerce best practices, iterative product development and end-to-end product delivery.
- Proven experience in the development and maintenance of eCommerce transactional sites and supporting B2B tools, ideally within a high traffic environment.
- Excellent written and verbal communication skills.
- Strong communication and stakeholder management skills, including experience in dealing with remote stakeholders and colleagues.
- Product research and discovery skills including competitive analysis.
- Experience with mobile web solutions, including responsive design is an added bonus.
- Understand agile software development process.
- Familiarity with agile processes such as Kanban, Scrum, and/or the Scaled Agile Framework (SAFe) a plus.
Benefits:
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
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