Product Manager
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Job Description
Product Manager supporting product delivery, optimization, and fraud mitigation for FordPay Payment platform. Collaborate with global teams on payment processing and merchant onboarding.
Responsibilities:
- Work hands-on with product managers, engineers, and stakeholders to write detailed payment features, user stories, and acceptance criteria
- Participate actively in agile ceremonies, including daily standups, iteration planning, product demos, and retrospectives
- Collaborate with risk operations and security teams to monitor transaction risk, define fraud screening parameters, and optimize risk rules
- Help implement and manage fraud prevention tools and protocols (e.g., 3D Secure / 3DS, transaction velocity limits, and risk scoring) to protect Ford and its customers from payment fraud while maintaining a low-friction checkout experience
- Manage and maintain application support queues (e.g., IT Connect) and payment incident workflows
- Monitor transaction success rates and collaborate closely with IT and Engineering to resolve payment processing issues, technical bugs, and transaction failures
- Support new Ford merchant and product launches (e.g., FordPro, Accessories, Vehicle eCommerce)
- Provide subject matter expertise on eCommerce payment flows, payment processor account setup, wallet management, and payment support (including chargeback handling, fraud disputes, and representment workflows)
- Translate merchant payment needs, fraud/risk requirements, and operational pain points into detailed platform capabilities
- Write operations business requirements, release notes, and operational desk procedures to ensure seamless product launches
- Build and maintain strong working relationships with internal Ford merchants, risk analysts, third-party payment processors, and vendor teams
- Track and analyze key performance indicators (KPIs) related to payment platform uptime, transaction authorization rates, chargeback metrics, and fraud rates
- Ensure the payment platform complies with global financial regulations (e.g., PCI-DSS, PSD2 / Strong Customer Authentication), local payment laws, and the highest security standards to protect sensitive customer financial data.
Requirements:
- Bachelor’s Degree or equivalent professional experience
- 1 to 3 years of experience in a Product Management, Business Analyst, or FinTech/Payment operations role
- Foundational experience with agile methodologies and writing business requirements, user stories, or technical specifications
- Proven ability to multi-task, prioritize assignments, and deliver results in a fast-paced, fluid environment with minimal supervision
- Strong analytical and problem-solving skills, with a track record of resolving complex operational, systemic, or transactional issues
- Excellent presentation, communication, and interpersonal skills, with the ability to work effectively across all levels of the organization.
- Experience with eCommerce payment processing (credit cards, ACH, Apple Pay, Google Pay, or other global alternative payment methods)
- Familiarity with fraud prevention platforms, risk decision engines, chargeback dispute management, or 3D Secure (3DS) authentication flows
- Experience working directly with third-party payment gateways, acquirers, or processors (e.g., Adyen, Stripe, Chase, etc.)
- Familiarity with payment operations, merchant onboarding, ledgering, or fraud mitigation workflows
- Experience using data and analytical tools (e.g., SQL, Tableau, Splunk) to build dashboards, track payment performance metrics, and identify transaction drop-off or fraudulent trends
- Experience working as part of a collaborative, cross-functional software design and development team
- Comfortable navigating ambiguity, managing tight deadlines, and having collaborative conversations to influence positive outcomes.
Benefits:
- Immediate medical, dental, vision and prescription drug coverage
- Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more
- Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more
- Vehicle discount program for employees and family members and management leases
- Tuition assistance
- Established and active employee resource groups
- Paid time off for individual and team community service
- A generous schedule of paid holidays, including the week between Christmas and New Year’s Day
- Paid time off and the option to purchase additional vacation time.
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