Senior Product Manager, Onboarding Experience
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Job Description
Senior Product Manager developing AI-powered onboarding solutions for WEX's Client Hub platform. Leading cross-functional teams and simplifying onboarding workflows to enhance customer experiences.
Responsibilities:
- Own and execute the product roadmap for the Client Hub onboarding platform.
- Lead the development of AI-powered and agentic onboarding capabilities that improve customer implementation experiences.
- Drive customer time-to-value by simplifying onboarding workflows and reducing operational friction.
- Partner with Engineering, Risk & Compliance, Sales, Implementation, Design, and Developer Experience teams to deliver scalable solutions.
- Leverage AI tools and workflows to accelerate product discovery, prototyping, delivery, and experimentation.
- Define product requirements, success metrics, and roadmap priorities based on customer needs and business objectives.
- Lead cross-functional teams through ambiguity and influence stakeholders without direct authority.
- Analyze customer, operational, and business data to identify opportunities for platform optimization and growth.
- Balance customer experience, scalability, operational efficiency, and commercial impact in product decisions.
- Contribute to long-term platform strategy and future onboarding experience innovation.
Requirements:
- 6-10 years of Product Management experience
- Proven success building and scaling 0-to-1 products or platforms
- Experience with customer onboarding platforms, onboarding workflows, or agent experiences
- Deep expertise in AI-native product management and execution
- Demonstrated experience using AI tools to accelerate prototyping, product discovery, solution design, and delivery
- Strong roadmap ownership and execution capabilities
- Experience influencing cross-functional stakeholders without direct authority
- Experience working closely with Risk & Compliance organizations
- Strong systems-thinking and strategic problem-solving abilities
- Experience building products involving APIs, SDKs, developer platforms, or data-definition frameworks
- Excellent communication, collaboration, and stakeholder management skills
- Bachelor's degree or equivalent combination of education and experience.
Benefits:
- Health, dental and vision insurances
- Retirement savings plan
- Paid time off
- Health savings account
- Flexible spending accounts
- Life insurance
- Disability insurance
- Tuition reimbursement
- Market competitive benefits
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