Senior Receivables Agent
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Job Description
Senior Receivables Agent recovering complex commercial B2B debts for Altus Receivables Management, a debt-recovery and financial-solutions company. Managing high-value accounts, negotiating settlements, and driving collection results.
Responsibilities:
- Manage a portfolio of large and complex commercial receivable accounts
- Develop and execute strategic recovery plans to maximize collection results and client satisfaction
- Contact business decision-makers by phone, email, and written correspondence to negotiate payment resolutions
- Review contracts, invoices, purchase orders, statements, payment history, and supporting account records
- Analyze account status, payment trends, disputes, and financial information to determine recovery approaches
- Negotiate payment in full, settlements, structured payment arrangements, and other resolutions
- Build productive relationships with debtors while maintaining a firm and professional approach
- Collaborate with clients, Client Support Representatives, sales teams, and management to resolve disputes and remove payment barriers
- Identify accounts requiring escalation and recommend litigation, legal placement, or closure
- Meet or exceed monthly recovery, fee generation, productivity, and quality objectives
Requirements:
- 10+ years of commercial B2B collections experience within a third-party collection agency environment
- Demonstrated success recovering high-balance commercial receivables
- Strong negotiation, persuasion, and conflict-resolution skills
- Ability to navigate complex account disputes and competing stakeholder interests
- Excellent verbal and written communication skills
- Strong business acumen and understanding of commercial credit and collections practices
- Exceptional attention to detail and organizational skills
- Proficiency with Microsoft Office applications, including Excel
- Experience collecting balances exceeding $25,000, $50,000, and $100,000+ preferred
- Salesforce experience preferred
- Experience reviewing financial statements and business credit reports preferred
- Experience working with attorneys, bankruptcies, and commercial litigation referrals preferred
- Must reside and work inside the United States
Benefits:
- Minimal cost to employee for employee health care benefits
- Health, Dental, and Vision insurance coverage
- Paid Time Off (PTO) - 18 days in the first year
- Paid Holidays without a waiting period
- 401(k) plan
- Commission of 16% over monthly threshold of $35,000
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