Senior Shopify Project, Account Manager
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Job Description
Senior Shopify Project & Account Manager leading multiple ecommerce projects in a remote capacity. Focus on client relationships, project delivery, and operational excellence in a fast-paced agency environment.
Responsibilities:
- Manage up to 7 concurrent Shopify and eCommerce projects including:
- Shopify builds
- CRO initiatives
- SEO retainers
- Ongoing support engagements
- Maintain project timelines, budgets, documentation, and delivery quality
- Manage Asana boards, project schedules, risk logs, and change requests
- Coordinate cross-functional collaboration between development, design, SEO, and email teams
- Ensure projects stay within defined scope and performance expectations
- Serve as the primary point of contact for assigned clients
- Provide proactive communication and updates via Loom, email, and meetings
- Lead recurring review calls and roadmap discussions
- Build long-term client relationships focused on trust, transparency, and growth
- Identify upsell and retainer opportunities where appropriate
- Facilitate weekly delivery meetings and project reviews
- Allocate tasks across designers and developers
- Conduct QA reviews and enforce agency standards
- Support junior team members through mentorship and process guidance
- Escalate risks or blockers appropriately to leadership
- Help improve SOPs, workflows, and internal documentation
- Contribute ideas for operational efficiency and process optimization
- Support retrospective reviews and continuous improvement initiatives
- Maintain organized project records and reporting structures
- Review project changes and support budget management
- Ensure projects remain aligned with business goals and profitability targets
- Assist with quoting, scoping, and proposal preparation when needed
Requirements:
- 4+ years of experience in:
- Project Management
- Account Management
- Digital Agency Operations
- Shopify or eCommerce environments
- Strong understanding of Shopify ecosystems and website delivery workflows
- Experience managing multiple client projects simultaneously
- Strong communication and stakeholder management skills
- Experience using project management platforms such as Asana
- Excellent organizational and prioritization abilities
- Ability to work independently in a fully remote environment
- Preferred Qualifications
- Experience working with CRO, SEO, and email marketing teams
- Familiarity with Shopify design and development workflows
- Experience managing distributed or international teams
- Knowledge of agile delivery processes
- Strong QA and process management mindset
Benefits:
- Fully remote work environment
- Work with high-growth eCommerce brands
- Collaborative international team culture
- Opportunity to influence processes and operational excellence
- Long-term growth potential within a rapidly expanding agency
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