Senior Solutions Architect, LatAm

Posted 7hrs ago

Employment Information

Education
Salary
Experience
Job Type

Report this job

Job expired or something wrong with this job?

Job Description

Senior Solutions Architect configuring Trial Interactive clinical-trial software for LATAM customers. Supporting sales, implementation, integrations, demonstrations, and customer success across remote regional teams.

Responsibilities:

  • Assist implementation, operations, sales, and product organizations throughout the customer engagement process
  • Understand customer business and technical requirements
  • Collaborate on sales strategy and deliver solution presentations
  • Configure Trial Interactive enterprise software and solutions
  • Work with operations throughout the implementation cycle
  • Design and document new configurations and solutions
  • Create and maintain User Requirements Specifications and Configuration Specifications
  • Act as product configuration and domain expert in sales cycles
  • Demonstrate products to prospects and existing customers
  • Support software configurations for demonstrations and respond to RFIs, RFPs, and RFQs
  • Convey customer and prospect business requirements to Operations and Product teams
  • Develop and script product and solution demonstrations
  • Evangelize the Trial Interactive vision through demonstrations, webinars, seminars, conferences, and account initiatives
  • Participate in SOW reviews and vet new business opportunities
  • Train and mentor junior team members
  • Create and maintain SOPs according to QA and departmental guidelines
  • Complete other appropriate tasks assigned by the manager or supervisor

Requirements:

  • Broad knowledge of current technology, tools and techniques for data and system integration
  • Minimum bachelor’s degree or its equivalent in years’ experience
  • Minimum 5 years’ solutions consulting, software product configuration, or similar experience
  • Minimum 5 years’ experience in life sciences, eTMF, clinical operations, regulatory, quality, or content management
  • Self-starter with excellent organization and time management skills
  • Ability to build a deep understanding of a customer’s needs and guide them to a technical solution
  • Fundamental understanding of SaaS and Cloud-based technology and business models
  • Strong computer skills, including MS Office suite, especially MS Excel
  • Comfort with sustained global business travel of up to 10%
  • Strong interpersonal communication skills, internally and externally, especially with customers and sales-force
  • Experience with GxP and software validation process and regulations
  • Experience working with REST APIs, sFTP, JSON, XML, SSO (SAML 2.0) and IdPs such as Okta
  • Previous software development experience in Backend (Python, Java, C#, Node.js, PHP) desired but not mandatory
  • Basic SHELL scripting and regular expressions desired but not mandatory
  • 2+ years’ experience in B2B web applications, business to business, and mobile apps a plus

Benefits:

  • Remote work arrangement
  • Permanent employment
  • Global business travel opportunities of up to 10%
  • Training and mentorship opportunities