Senior Solutions Architect
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Job Description
Senior Solutions Architect supporting pre-sales and post-sales technical engagements for a cutting-edge, AI-driven ad tech platform. Collaborates with sales and customer success teams to optimize client advertising solutions.
Responsibilities:
- Become an expert in Kevel, our APIs, and what they can do.
- Work closely with Kevel’s Sales team to develop and deliver compelling technical presentations, demonstrations, and proposals that showcase the value of our offerings.
- Provide pre-sales strategic technical support, answer customer inquiries, and address questions about product functionality and compatibility.
- Ensure successful implementation and integration of Kevel’s products and services.
- Provide technical guidance, onboarding, training and support to the customer throughout the project lifecycle.
- Act as the primary technical point of contact for the customer, monitor performance, and troubleshoot strategic technical issues.
- Assist in the completion of customer RFPs and security/infrastructure questionnaires.
- Own and drive relationships with technical audiences of all kinds, from integrating engineers to CTOs, understanding business objectives and explaining solutions.
- Work alongside Customer Success Managers to assist with explaining and aligning on technical strategy with non-technical customer team members.
- Be the voice of the customer internally at Kevel, engaging with and influencing our Product and Engineering teams to identify new opportunities to drive customer value and adoption.
- Identify and map customer initiatives and business problems to Kevel’s product offerings to drive growth and product adoption opportunities.
Requirements:
- Previous experience in a Pre - Sales or Post - Sales role and/or relevant technical role (i.e. Technical Account Manager); a desire and aptitude for working in a client-facing role.
- Retail media experience is highly preferred and/or programmatic advertising, digital advertising, e-commerce ecosystems and/or AdTech ecosystem fundamentals (DSPs, SSPs, ad servers, auctions, targeting, measurement).
- Highly passionate and curious self-starter with a desire to work in a fast-paced start-up.
- Significant experience working with REST APIs and a highly technical product.
- Exceptional communication and project management skills.
- You are comfortable speaking with technical and non-technical audiences, addressing technical challenges during product integration, and setting realistic expectations and deadlines with stakeholders.
- Research, Test, Ask. A successful solutions architect will always search for a solution, try it, and finally ask for help.
- An independent problem solver will find the most success.
- Previous coding experience in some form. While you won’t need to write any code of your own, you should be able to write JSON and understand basic code.
Benefits:
- Fully Remote Team: We are a 100% remote work environment with employees located around the world.
- Flexible Working Hours: We understand our employees have their own lives, responsibilities and working preferences. We trust our employees to communicate with their managers, and work when they work best.
- Paid Health Benefits: 100% employer paid health benefits for you and your entire family.
- Savings opportunity for the Future: Kevel offers retirement savings plans with employer contributions so employees can save toward future financial objectives.
- Rest and Relaxation: Unlimited personal time off - and we mean it! We trust our employees to take the time they need, whenever they need it. We also offer Paid Holidays + a Kevel Holiday Break (from 12/24 - 1/1 every year!)
- Kevelfest: Our annual corporate retreat! The entire Kevel team gets together once a year for a four - day in - person event filled with collaboration, team building, celebration and fun!
- Home Office Stipend: You’ll receive a new windows or mac machine (your choice) + a $500 home office allowance to purchase what you need to set up your work space properly!
- Parental Leave Support: We support all parents with salary continuation and benefits when our employees are growing their families.
- Free press benefits : Kevel believes all employees should have access to legitimate news sources. You’ll receive a $300 annual allowance to subscribe to the news source of your choice.
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