Solution Architect – Remote
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Job Description
Solution Architect creating integrated solutions for clients using AI and transformational technologies. Engaging in customer experience, and cross-functional teamwork with innovative ideas for service models.
Responsibilities:
- Du entwickelst innovative, ganzheitliche Lösungskonzepte, die Customer Experience, Transformation und den Einsatz von KI-Technologien intelligent verbinden.
- Du analysierst Kundenanforderungen und Prozesse, um Optimierungspotenziale zu identifizieren und in überzeugende Angebote und Ausschreibungsunterlagen zu überführen.
- Gemeinsam mit interdisziplinären Teams gestaltest du zukunftsorientierte Service- und Transformationsmodelle, die passgenau auf individuelle Kundenbedarfe zugeschnitten sind.
- Du steuerst die Zusammenarbeit mit Fachbereichen, Partnern und interdisziplinären Teams, um alle Inhalte zu einer schlüssigen Gesamtlösung zu verbinden.
- Komplexe Konzepte bereitest du in klar strukturierten, visuell ansprechenden Präsentationen auf.
- Aktuelle Markt- und Technologietrends hast du dabei immer im Blick und bringst proaktiv Impulse ein.
- Zudem übernimmst du Verantwortung für die methodische Weiterentwicklung unserer Solution-Design-Ansätze und arbeitest aktiv an der kontinuierlichen Optimierung unserer Vorgehensmodelle und Best Practices.
Requirements:
- Abgeschlossenes Studium der Wirtschaftswissenschaften, Wirtschaftsinformatik oder eines vergleichbaren Studiengangs bevorzugt, aber nicht zwingend notwendig
- Mehrjährige relevante Berufserfahrung in den Bereichen Customer Care & Experience, Customer Service, (Strategie-)Beratung oder Solution Design
- Nachweisliche Erfolgsbilanz in der Gestaltung und Umsetzung multidisziplinärer und/oder länderübergreifender Lösungen.
- Fundiertes Verständnis für digitale Geschäftsmodelle, moderne CX-Technologien, Automatisierung und den Einsatz von KI
- Erfahrung in der Konzeption komplexer Lösungen sowie der Erstellung von Angeboten und Ausschreibungsunterlagen; idealerweise ergänzt durch Erfahrung in der Koordination interdisziplinärer Teams
- Souveränes Auftreten, ausgeprägte analytische Fähigkeiten und strategisches Denkvermögen
- Sehr gute Kenntnisse in MS Office, insbesondere PowerPoint und Excel, sowie die Fähigkeit, komplexe Konzepte strukturiert und visuell ansprechend aufzubereiten
- Hohe Eigeninitiative, lösungsorientierte Arbeitsweise und Begeisterung für digitale Transformation, innovative Kundenerlebnisse und aktuelle technologische Trends
- Sehr gute Deutsch- und Englischkenntnisse in Wort und Schrift.
Benefits:
- Flexible working arrangements
- Professional development opportunities
- Paid time off
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