Senior Solutions Architect – Field Service
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Job Description
Salesforce Field Service architect designing scalable solutions for service organizations at a global technology consultancy. Guiding discovery, integrations, deployment, adoption, and post-launch improvement.
Responsibilities:
- Lead discovery sessions to understand service processes, pain points, priorities, dependencies, risks, and success measures
- Design end-to-end Salesforce Field Service solutions, including service territories, work order management, scheduling and optimization, inventory management, asset management, dispatcher user experience, and offline technician mobile experience
- Translate business requirements into solution designs, process flows, and implementation plans
- Develop user stories, acceptance criteria, and prioritized delivery backlogs
- Advise clients on configuration and customization choices, balancing immediate needs with long-term maintainability
- Guide integrations between Salesforce Field Service and CRM, ERP, inventory, billing, and customer service platforms
- Provide architectural guidance on security and visibility, data migration, reporting, and platform performance
- Perform declarative Salesforce configuration using platform tools, reports, dashboards, and automation capabilities
- Support user acceptance testing, including test scenarios, test scripts, issue triage, and business signoff
- Support deployment, change management, user training, and post-launch improvement
Requirements:
- Salesforce Field Service Consultant and Certified Service Cloud Consultant Certifications or equivalent hands-on expertise
- 5+ years of consulting experience implementing Salesforce Field Service for clients with complex service operations and large user populations
- Experience leading or contributing to multiple full lifecycle implementations, from discovery through deployment and support
- Hands-on Salesforce platform experience, including configuration, data modeling, security, automation, reporting, scalability, and performance considerations
- Experience with Salesforce mobile solutions, offline use cases, and technician adoption
- Experience with complex scheduling, optimization, service-level agreements, or high-volume dispatch
- Experience working with Agile delivery methodologies and distributed development teams
- Experience in utilities, telecommunications, manufacturing, or equipment services
- Strong understanding of field service operations and industry best practices, including Scheduling and Optimization (ESO)
- Proven ability to collaborate across teams and leadership levels to deliver projects on time and on budget
- English: Proficient
Benefits:
- Flexible work options
- Unlimited Vacation Plan
- 24/7 virtual healthcare
- Extensive wellness portal supporting physical, mental, emotional and financial well-being
- Access to thousands of online courses and certifications
- Exclusive leadership programs
- Tuition reimbursement program for external training
- Employee Share Purchase Plan with matched contributions
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