Senior Staff, Incident Response Manager
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Job Description
Leading Incident Response strategy and managing critical incidents for OpenLoop's remote team. Overseeing operations across IT, security, legal, engineering, and compliance teams.
Responsibilities:
- Provide leadership and strategy over OpenLoop’s incident response program, including but not limited to overseeing detection, containment, eradication, and recovery from breaches.
- Serve as the central authority and decision-maker during active security incidents, communicating and directing across all teams / stakeholders, such as IT, security operations, engineering, legal, compliance, etc.
- Act as the primary liaison with executive stakeholders during major incidents and engage external partners as needed (e.g., forensic firms, cyber insurance, law enforcement).
- Create correlation strategies to detect and alert on security events and incidents
- Oversee monitoring, triage, and analysis of security alerts to identify potential incidents.
- Direct threat analysis to determine scope, severity, root cause, and business impact, ensuring accurate classifications and prioritization of incidents based on risk and regulatory impact.
- Coordinate and direct rapid containment actions to minimize damage and data loss, including leading all recovery efforts to restore systems, validate security controls, and return to normal operations
- Oversee eradication of threats, vulnerabilities, and attacker persistence mechanisms
- Manage all communication, internal and external including executive briefings.
- Define, maintain, and continuously improve incident response policies, playbooks, and procedures, ensuring timely and accurate documentation of incident timelines, actions, and outcomes.
- Support regulatory notifications and customer communications when required
- Lead post-incident reviews, root cause analyses, and lessons-learned sessions
- Drive remediation plans and long-term security improvements, supporting the growth of the organization, and evolving policies and procedures as the organization and its teams mature.
- Track trends, metrics, and key performance indicators to improve incident response maturity
- Support hiring, development, and readiness of incident response teams as the function scales
- Conduct tabletop exercises, simulations, and readiness testing
- Ensure on-call coverage, escalation paths, and incident response readiness
- Partner with Information Security Executive Leadership, to prepare and deliver executive-level and Board-level incident reports, translating technical findings into business, legal, and reputational risk terms.
- Ensure incident response processes meet regulatory, contractual, and audit requirements
- Maintain evidence handling, chain of custody, and forensic integrity standards
- Contribute to enterprise risk management and security governance initiatives
- Other duties as assigned.
Requirements:
- Bachelor’s degree in Computer Science, Cybersecurity, Information Security, or Information Technology, or a related field.
- 10+ years extensive hands-on experience leading end-to-end cybersecurity incident response, including investigation, containment, eradication, and recovery in regulated environments.
- Strong understanding of healthcare security and privacy requirements (e.g., HIPAA, HITECH), with experience assessing and responding to incidents involving sensitive health data.
- Understanding of security frameworks and accreditation requirements such as NIST CSF, SOC2, FedRAMP, etc.
- Extensive years of working experience using frameworks such as NIST 800-61, SANS 504-B, or ISO/IEC 27035 to guide the response lifecycle.
- Demonstrated leadership experience operating autonomously as the sole or primary incident responder, making sound technical and risk-based decisions with minimal oversight.
- Proven ability to apply lean methodologies in alignment with IS best practices within a fast-moving / startup organization.
- Hands-on technical proficiency with cloud platforms, SaaS environments, SIEM, EDR, and log analysis tools commonly used in modern healthcare tech stacks.
- Proven experience communicating incident status, business impact, and regulatory considerations clearly to executive leadership and Board-level stakeholders.
- Strong documentation, evidence handling, and post-incident review skills, with a focus on compliance, audit readiness, and continuous improvement.
- Lead and be responsible for the creation, and evolution of OLH incident response processes, playbooks, and tooling, at times in environments with limited resources and developing security functions.
Benefits:
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance, Pet insurance, and more
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