Senior Strategy Manager, Process Improvement
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Job Description
Lead end-to-end process improvement initiatives in TELUS' Chief Technology Office. Leverage Lean Six Sigma expertise to enhance customer experience and streamline operations.
Responsibilities:
- Lead end-to-end process improvement initiatives across CTO, partnering with stakeholders to identify high-impact improvement opportunities and establish clear success metrics aligned to business outcomes
- Analyze current state processes to identify inefficiencies, bottlenecks, and improvement opportunities; conduct comprehensive process mapping and documentation to establish baseline metrics and performance indicators
- Complete root cause analysis using data-driven approaches to uncover underlying issues and inform improvement strategies
- Challenge existing workflows and assumptions to drive innovation and standardization, developing recommendations for process redesign and optimization aligned with organizational strategy
- Design future state processes that are streamlined, scalable, and measurable, ensuring solutions address stakeholder needs and drive improvements in cost, speed, quality, and customer experience
- Influence stakeholders across the organization, building consensus and driving adoption of process improvements and new ways of working
- Define and track KPIs to measure the success and impact of implemented improvements, communicating outcomes and learnings to stakeholders
- Mentor team members on Lean Six Sigma Black Belt methodologies and best practices, reviewing process flows and building improvement capability across the organization
Requirements:
- Lean Six Sigma Black Belt certification
- 10+ years of experience leading independent process improvement projects in large enterprise environments
- Excellent stakeholder management and communication skills; ability to influence across organizational levels and build consensus
- Proven track record of delivering measurable business outcomes (cost reduction, efficiency gains, quality improvements, cycle time reduction)
- Strong analytical and data-driven problem-solving skills with ability to conduct root cause analysis and develop evidence-based recommendations
- Passion for mentoring and developing team members to build organizational capability in Lean Six Sigma best practices
- Self-driven, proactive mindset with the ability to identify priorities and move projects forward
Benefits:
- Comprehensive total rewards package highlighting competitive salary and bonus structures
- Minimum 3 weeks of vacation
- Flexible benefits plan to meet the needs of you and your family
- Flexibility to work in-office, virtually or a combination of both, based on the role's requirements
- Generous company matched pension and share purchase programs
- Opportunity to give back to communities in which we work, live and serve
- Career growth and learning & development opportunities to develop your skills
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