Senior System Analyst
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior System Analyst optimizing support processes in a global mobility platform. Collaborating with teams to improve service automation and operational efficiency.
Responsibilities:
- Analyze and improve support processes including verification, first-line support, and incident management
- Collect and document requirements and translate them into system specifications and user stories
- Design and optimize automation flows, SLAs, and escalation rules
- Collaborate with engineers, product managers, and support teams to deliver effective solutions
- Track KPIs and ensure automation delivers measurable impact
Requirements:
- 3+ years of experience as a Business or System Analyst or in a similar role
- Experience with support or incident management systems
- Strong process mapping, requirements analysis, and documentation skills
- Good technical understanding of integrations including APIs and workflows
Benefits:
- Professional development opportunities
Similar Jobs
Client Analyst, Corporate Banking
Client Analyst managing corporate clients within the mid corporate segment at Swedbank. Collaborating with Client Executive to analyze and develop client strategies for business growth.
Product Performance Analyst – International Region, West
Product Performance Analyst for Philips improving CT service performance through data analysis and stakeholder engagement. Collaborating with Modality Leads and TSS for optimal performance solutions.
SME Audit Analyst
Senior Audit Analyst focusing on DoD financial compliance and audit engagements, ensuring adherence to GAGAS standards and internal control processes.
Program Planning & Scheduling Analyst III – Contractor
Program Planning & Scheduling Analyst developing and maintaining Integrated Master Schedule at Sierra Space. Conducting analysis, preparing reports, and ensuring scheduling commitments are met.
Junior Cultural Resource Analyst
Jr. Cultural Resource Analyst supporting interdisciplinary teams with data collection and analysis for the National Park Service. Assisting with visitor use studies and preparation of planning documents.
Planning Analyst
Planning Analyst responsible for material planning supporting OrganOx's production and servicing. Ensuring strong material availability and optimizing inventory processes across the organization.
Transportation Management System Analyst
TMS Analyst overseeing McLeod Software platform for logistics and transportation management. Streamlining operations between IT and transportation teams in a remote capacity.
Solution Analyst
McLeod Solution Analyst optimizing McLeod Software for transportation operations. Responsible for administration, configuration, and support to enhance load planning and dispatch processes.
Benefits Analyst
Benefits Analyst supporting clients' inquiries and implementing benefit solutions for a diverse, global clientele. Collaborating across teams while ensuring compliance with in-country regulations and enhancing client experience.
EDI Implementation Analyst
EDI Implementation Analyst managing health plan integrations and configuration changes within Availity’s platform. Collaborating with external partners for accurate claims data flow and system integrity.
Senior Data Informatics Analyst
Senior Data Informatics Analyst supporting business operations by leveraging data systems and automation tools. Collaborating across teams to enhance efficiency and effectiveness in processes at Saab.
Fraud Analyst
Fraud Analyst responsible for monitoring, analyzing, and investigating fraud at Kraken. Join a fully remote team of fraud experts in a mission-driven company focused on crypto.
Portfolio Analyst
Portfolio Analyst driving analytics and insights at Connexus Credit Union. Focus on credit risk and portfolio performance to optimize loan performance and risk governance.
Compensation and Benefits Analyst
Compensation and Benefits Analyst managing HR operations and compliance processes. Supporting benefits, retirement plans, and compensation data integrity for Connexus Credit Union.
FIU Analyst – Detection
FIU Analyst managing fraud investigations at SouthState Bank. Analyzing fraud alerts and collaborating with cross-department teams to mitigate risk.
Junior Product Analyst – Projects and Construction
Junior Product Analyst at Construmarket supporting product development and collaboration with stakeholders. Involves requirement gathering and ensuring delivery of user-focused solutions.
Senior OSB Integration Analyst
Analista de integração em tecnologia no Grupo SysMap, atuando com Oracle RIB e OSB. Suporte e desenvolvimento de integrações em ambientes complexos.
Senior Quality Analyst – Adobe Solutions
Quality Analyst focusing on Adobe solutions at SysMap, implementing strategies and mentoring junior QA professionals.
Demand Analyst
Demand Analyst focused on inventory management for veterinary hospitals and vendor collaboration. Utilizing analytical skills to improve supply chain efficiency in a pet health company.
Revenue Integrity Analyst
Revenue Integrity Analyst responsible for charge capture, compliance and process optimization in a healthcare setting. Collaborating with departments to enhance billing accuracy and reduce waste in revenue cycles.