Senior Technical Implementation Specialist
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Job Description
Technical Implementation Specialist configuring solutions and engaging with clients at Plenful. Collaborating across teams to enhance customer implementation within a healthcare context.
Responsibilities:
- Configure Plenful for New Customers and Use Cases: Work with customers to execute implementation on established use cases and help Plenful continually improve our implementation process, bringing customers value more quickly and efficiently.
- Engage Customers: Represent Plenful in customer-facing meetings to gather feedback, understand client-specific needs, and assist in custom configuration.
- Guide timelines, gently hold customers accountable to follow-up tasks, and continually raise the bar for customer experience.
- Support Customers: Provide omnichannel support for customers and help develop documentation on best practices with the Plenful platform.
- Collaborate with Account Management and Sales: Work closely with Account Management, Product Solutions, and Sales to define operational requirements for use case templates and modules, ensuring alignment with client needs and market demands.
- Partner with Account Management and Sales to identify opportunities and lead implementations for contract expansions.
- Engineering and Product: Work closely with Engineering and Product Solutions on communicating new feature development needs and product requirements.
- Be a key part of the feedback loop between customers and product by providing business context, customer feedback, and input on product design.
Requirements:
- 4+ years of experience in Solutions Engineering, Implementation, Technical Account Management, or a related field (Required)
- Direct experience in customer-facing roles or managing customer relationships (Required)
- Ability to explain complex technical problems in concise communication targeted to audience (Extremely Preferred)
- Experience in the healthcare industry (familiarity with data quality management, prior authorizations, benefits verification, etc.)
- Proficient in SQL Required
- Experience in working with APIs and/or FHIR integrations (JSON, HL7, XML, etc.) Required
- Experience with markup languages like YAML, JSON, or XML
Benefits:
- Unlimited PTO
- Health insurance
- Meal stipend
- Health & wellness stipend
- Team off-sites
- 401K matching
- Stock options
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