Technical Implementation Specialist
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Job Description
Technical Implementation Specialist implementing Health Catalyst's healthcare analytics software. Troubleshooting client data, validating quality measures, and optimizing SQL-driven deployments.
Responsibilities:
- Support the implementation and ongoing optimization of Health Catalyst's Measurable product
- Partner directly with healthcare clients to gather requirements, validate results, and resolve technical issues
- Query and analyze client data using SQL to identify discrepancies, investigate issues, and support decision-making
- Validate healthcare quality measures and ensure accurate reporting outcomes
- Investigate support tickets and perform root-cause analysis of data quality, integration, and configuration issues
- Troubleshoot client-specific data challenges across multiple environments and platforms
- Modify and optimize existing SQL queries to support client requirements
- Collaborate with internal implementation, product, and technical teams to deliver successful client deployments
- Support onboarding activities and implementation projects from discovery through go-live
- Document findings, recommendations, and troubleshooting resolutions
- Serve as a trusted technical resource for clients and cross-functional internal teams
- Maintain compliance with information security, acceptable use, and HIPAA privacy and security training directives
- Safeguard information system assets by identifying and reporting potential and actual security events
Requirements:
- 3+ years of hands-on SQL experience
- Strong understanding of relational database concepts and data relationships
- Ability to write SQL queries from scratch for troubleshooting, validation, and analysis
- Experience investigating data quality issues and performing root-cause analysis
- Experience working with data integrations, ETL processes, or data workflows
- Strong analytical and problem-solving abilities
- Experience working directly with clients, customers, or business stakeholders
- Excellent written and verbal communication skills
- Ability to explain technical concepts to technical and non-technical audiences
- Strong organizational skills and ability to manage multiple priorities effectively
- Maintain compliance with organizational information security, Acceptable Use Policy, and HIPAA Privacy and Security requirements
Benefits:
- Remote-first work environment
- Flexible PTO
- Professional development stipend
- Meaningful opportunities for career growth and development
- Inclusive work environment
- Team member resource groups
- Equal opportunity employer
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