Senior Technical Writer
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Job Description
Senior Technical Writer enhancing user experience for Kentik's network intelligence platform. Responsible for maintaining and expanding the Knowledge Base and creating documentation in collaboration with product teams.
Responsibilities:
- Your primary focus will be on maintaining and expanding our Knowledge Base (KB), which explains what you can do with the product and how to use it.
- You may also be involved in the creation of additional (non-KB) content that supports customers using Kentik.
- Work with product managers and software engineers to glean information about all aspects of the Kentik platform, including the Kentik portal, Kentik software agents, and Kentik’s RESTful APIs
- Test product features and write/edit/update articles from an end-user perspective (including UI reference, step-by-step procedures, and background information)
- Organize information into digestible, informative topics
- Contribute user-perspective feedback on our platform (e.g. Jira issues) to help Kentik continually improve
Requirements:
- Minimum eight (8) to ten (10) years of experience
- Extensive experience writing and editing KB documentation for a software-based product
- An affinity for written language that’s detailed, unambiguous, precise, and concise
- Experience testing and validating documentation for accuracy, completeness, and usability
- Strong collaboration and communication skills, including persistence in getting information from a variety of sources
- Critical thinking skills and the ability to ask great questions
- Ability to look broadly and deeply at both the product and our KB content, with a discernment to determine what brings value to the reader
- Strong organizational habits that enable you to move multiple projects forward in parallel
Benefits:
- 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents
- Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family
- Paid family & medical leave
- Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays
- 401(k) retirement account
- Home office reimbursement
- Stock options
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