Technical Writer – Contract
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Job Description
Contract Technical Writer responsible for creating product documentation for consumer wellness devices at Therabody. Collaborating with engineering and regulatory teams to ensure clear communications and compliance.
Responsibilities:
- Create and maintain documentation content including user manuals, quick-start guides, safety inserts, warning labels, packaging copy, and troubleshooting materials.
- Author, revise, and maintain user manuals for all Therabody devices including but not limited to percussive therapy, heating and cooling, pneumatic compression, light therapy, and electrical stimulation devices.
- Collaborate with mechanical, electrical, and firmware engineering teams to ensure technical accuracy of all product documentation.
- Collaborate with product management, marketing, and legal to ensure compliance and maintain brand standards.
- Develop clear assembly, setup, operation, maintenance, and troubleshooting instructions with supporting illustrations and diagrams.
- Create structured templates to ensure consistency across the full product catalog.
- Write and maintain unit warnings, caution statements, and safety notices in compliance with applicable regulatory standards (UL, IEC 62368-1, IEC 60601 where applicable, FDA Class I/II guidance).
- Develop risk-communication language aligned with ISO 14971 risk management outputs.
- Ensure all safety symbols, signal words, and hazard statements conform to ISO 7010, ANSI Z535, and regional market requirements.
- Partner with Regulatory Affairs and Quality Assurance teams to incorporate compliance feedback into documentation revisions.
- Support documentation review and approval workflows across engineering, regulatory, legal, and quality teams.
- Prepare documentation for multi-language localization, working with internal translation partners to ensure accuracy and cultural appropriateness.
- Maintain region-specific versions of manuals to address EU, UK, APAC, and other international regulatory requirements.
- Manage documentation updates, version control, and change tracking across product generations, firmware releases, and regulatory revisions.
- Maintain organized source documents, revision histories, and approval tracking across product releases and regional variants.
- Deliver finalized, approval-ready copy documents to artwork and packaging teams for production layout and localization workflows.
- Work closely with Design and Brand teams to ensure documentation aligns with Therabody’s premium aesthetic and tone of voice.
- Participate in design reviews and product launch readiness milestones to ensure documentation is delivered on time.
Requirements:
- 5+ years of professional technical writing experience, with a portfolio demonstrating user manuals and safety documentation.
- Direct experience with medical devices (Class I or II), consumer electronics, or wellness/fitness technology products.
- Familiarity supporting documentation within regulated product environments, including FDA, IEC, UL, EU MDR, and/or CE marking requirements.
- Familiarity with ISO 14971 (risk management), IEC 62366 (usability engineering), and ANSI Z535 / ISO 7010 safety symbology.
- Proficiency in structured authoring tools (e.g., MadCap Flare, Adobe FrameMaker, Oxygen XML).
- Experience with content management systems, version control, and single-source publishing workflows.
- Exceptional written English with the ability to simplify highly technical concepts for consumer audiences.
- Strong project management skills with the ability to manage multiple product lines and deadlines simultaneously.
- Preferred Qualifications Bachelor’s degree in Technical Communication, English or a related field.
- STC (Society for Technical Communication) certification or equivalent professional credential.
- Experience writing documentation for Bluetooth/app-connected hardware devices.
- Previous experience in a contract or consulting capacity, working across multiple product launches simultaneously.
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