Senior UC Engineer
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Job Description
Senior UC Engineer supporting Webex, SIP, E911, and collaboration platforms. Miratech delivers global IT services and digital transformation for enterprise clients.
Responsibilities:
- Support and administer Cisco Webex Calling and Webex Contact Center platforms in production
- Manage and support Voice Recording platforms and ensure compliance with recording requirements
- Support Trading Turret systems (IPC Connexus) for trading floor voice communications
- Manage relationships and technical coordination with Telecom Service Providers
- Configure, support, and troubleshoot SIP Trunking connectivity
- Lead incident management for UC platform issues, including triage, escalation, and resolution
- Own vendor escalation processes for Cisco, telecom carriers, and other UC vendors
- Coordinate with business units and stakeholders on UC service requirements, changes, and incidents
- Support Red Sky (E911) emergency calling services and compliance requirements
- Support Microsoft Teams Meetings and related collaboration services
- Monitor UC platform health using observability and logging tools such as Splunk
- Manage and analyze Call Detail Records (CDR) for reporting, troubleshooting, and compliance
- Support weekend and off-hours planned engineering changes, maintenance windows, and critical deployments
- Enhance documentation quality and drive knowledge-sharing practices across the team
Requirements:
- 10+ years of experience in Unified Communications engineering/support roles
- Hands-on experience with Cisco Webex Control Hub administration
- Strong knowledge of Webex Calling and Webex Contact Center architecture
- Familiarity with voice recording functionality and platforms
- Knowledge of network connectivity fundamentals related to UC services
- Basic knowledge of network routing and bandwidth management
- Experience with UC observability and monitoring practices
- Experience with Splunk logging for UC platform monitoring
- Experience with CDR (Call Detail Record) management and analysis
- Experience with SIP Trunking and Telecom Service Provider coordination
- Experience with incident management and vendor escalation processes
- Flexibility to work weekends and off-hours as needed
- Experience with trading floor communications/turret systems (IPC Connexus or similar) is a plus
- Experience with E911 solutions (Red Sky or similar) is a plus
- Experience with Microsoft Teams Meetings/collaboration platforms
- Relevant Cisco certifications, such as CCNP Collaboration or similar, preferred
- Ability to use Copilot and other AI productivity tools is a nice-to-have
Benefits:
- Comprehensive compensation and benefits package
- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment
- Regular team-building company social events
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