Senior UX Researcher
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Job Description
Senior UX Researcher driving continuous discovery for H&R Block’s digital tax products. Conducting user research and translating findings into actionable product improvements.
Responsibilities:
- Partner with product teams to co-create research plans and prioritize learning objectives
- Conduct weekly or bi-weekly moderated user interviews and usability tests using UserTesting.com or similar platforms
- Engage with customer segments to validate concepts and uncover user needs
- Analyze and synthesize research findings into actionable insights and recommendations
- Deliver regular research summaries and next-step recommendations to stakeholders
- Advise on research priorities across web, mobile, AI-driven, and retail systems
- Support additional teams or initiatives as assigned
- Collaborate with product managers, designers, and stakeholders to align research with business goals
- Share findings in knowledge management systems and facilitate team learning
Requirements:
- Bachelor’s degree in a related field or the equivalent through a combination of education and related work experience
- Passion for understanding and helping customers
- Command of qualitative and user-centered design research methods, including usability testing, ethnography, focus groups, and diary studies
- Experience using UX research software and tools such as Usertesting.com, Medallia, Qualtrics, and Morae
- Experience using design thinking approaches in research and product design
- Knowledge of quantitative research methods and statistical concepts
- 5 years minimum related work experience
- Strong communication and presentation skills
Benefits:
- Medical and prescription drug coverage for associates and eligible dependents
- H&R Block Retirement Savings Plan (401(k) Plan)
- Employee Assistance Program
- (Virtual) fitness center programs
- Associate discount program
- Business Travel Accident Insurance
- Associate Tax Prep benefit
- Competitive pay
- Comprehensive benefits
- Support for life both in and outside of work
- Continuous learning
- High Performing, Connected Culture
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