Senior VIP Manager
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Job Description
Senior VIP Manager managing and scaling the VIP portfolio for a crypto-native entertainment platform. Collaborating with multiple teams to drive value creation and retention in the VIP segment.
Responsibilities:
- Own the VIP portfolio with responsibility for revenue, retention, LTV, and incentive efficiency
- Continuously monitor high-value player activity to identify opportunities and risks early
- Act proactively on behavioural signals to protect and grow portfolio value
- Define and manage VIP segmentation, tiers, benefits, and exposure
- Make fast, commercially sound decisions on rewards, limits, bespoke offers, and re-engagement strategies
- Translate portfolio insights into a long-term, cross-product VIP strategy
- Maintain a sharp understanding of competitor VIP propositions and evolving player expectations
- Ensure the VIP offering remains clearly differentiated, credible, and desirable at the top end of the market
- Work closely with CRM, product, social, acquisition, partnerships, and brand contacts to actively grow the VIP portfolio
- Proactively support VIP onboarding through marketing initiatives and partnerships
- Convert partnerships and sponsorships into tangible, exclusive VIP value
- Design high-impact, time-sensitive VIP experiences that reinforce loyalty, status, and differentiation
- Provide direction and oversight to Junior VIP Managers with clear standards and accountability
Requirements:
- 5+ years’ experience managing high-value customer portfolios within iGaming, betting, fintech, trading, or comparable environments
- Strong analytical capability combined with a proactive, commercial mindset
- Confidence making fast, high-impact decisions in always-on environments
- Experience working cross-functionally with marketing, CRM, product, and partnerships
- Clear understanding of competitive VIP landscapes and modern high-value player behaviour
Benefits:
- Competitive service fees with performance-linked rewards
- Remote-first, international collaboration model
- High ownership, high autonomy, and direct impact
- Control over one of the most valuable and influential revenue functions within Duelbits
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