Service Consultant – Engine Room Crew
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Service Consultant role overseeing IT service delivery for clients remotely. Focusing on efficiency, automation, and team collaboration in a dynamic environment.
Responsibilities:
- The engine room is the core for service delivery to our customers.
- Together with your team colleagues you take responsibility for the stable, efficient and future-ready operation of IT services for our customers.
- This includes conceptual further development, automation, documentation and knowledge sharing within the team.
- Take on SPOC role (rotation and scheduling within the team)
- Develop the operational concept for the services you are responsible for
- Perform proactive operations for services
- Execute tasks defined in the operational concepts
- Further develop automations
- Handle tickets (customer requests) in our ITSM solution
- Update operational documentation
- Opportunity to take responsibility for further developing the operational concept for one of the following services: Infrastructure as a Service (virtual machines), Defender service for Exchange Online (if applicable), and possibly others
Requirements:
- Able to work from home
- Self-organized
- Experience in IT operations and with ITSM processes
- Knowledge of Microsoft Azure, M365 and Windows Server
- Optional: supported by Microsoft certifications
- Ability to produce structured documentation and develop operational concepts
- Experience with automation tools (e.g., PowerShell, Bicep, etc.)
- Team player with strong communication skills
- Willingness to share knowledge and conduct training
Benefits:
- Remote, self-organized & with a genuine WorkSimple-life balance
- Three offsite meetings per year (3 days each) – focus on team spirit & strategy
- Optional workations – we cover 50% of the costs (e.g., Scotland, Romania, the Canary Islands, Spain, Portugal, Norway…)
- Flexible working hours – we trust in self-organization, not a time clock
- Self-organized teams – with dailies, retros & Delegation Poker
- Company credit card & free choice of your work equipment
- Bike leasing (JobRad), public transport pass (ÖPNV ticket) or company car – you decide
- Certifications & further training – with time and budget allocated
- Access to IT events/conferences & industry networks
- Exchange & feedback conversations – as often as you want, not because you have to
Similar Jobs
Managed Application Services Consultant
Managed Application Services Consultant at Evotix supporting clients in optimizing their EHS software. Collaborating with teams to ensure smooth application performance and enhancing customer solutions.
Principal Business Solution Consultant
Customer Solution Consultant at CSG focusing on telecommunications to deliver innovative solutions. Engage with clients to align strategic goals with CSG solutions.
Student Admissions Consultant – Bildungsberatung, Kundenbetreuung
Student Admissions Consultant at StartSteps guiding prospective students through admissions for online tech programs. Responsible for support and relationship building with public institutions.
Global Travel Consultant
Global Travel Consultant designing unforgettable escapes for adventure-seeking clients. Remote work opportunity with flexible schedule and no experience needed.
Global Travel Consultant
Global Travel Consultant working remotely to design unforgettable travel experiences for clients. No experience needed, just passion and bold energy for adventure.
Global Travel Consultant
Global Travel Consultant at Affinity Travels, designing unforgettable travel experiences for clients. Passion-driven role allowing for remote work and flexible schedules.
Energy Consultant
Independent Partner helping households save on everyday bills by introducing essential services like energy and broadband. Flexible self-employed role with training and support.
Technical PS Consultant
Professional Services Consultant responsible for driving customer success and effective Barista platform implementations. Collaborates with customers on requirements and guides deployment for optimal experience.
Technical PS Consultant
Professional Services Consultant ensuring successful implementations of Barista solutions. Partnering with customers to translate requirements into practical solutions and improve employee experience.
Clinical Consultant – Xper IM, Enterprise Informatics
Clinical Consultant optimizing healthcare IT solutions with Xper Hemodynamics. Assisting in training, workflow assessments, and customer support with a focus on clinical impact.
Senior Archiving & ILM Consultant
Senior Archiving & ILM Consultant specializing in SAP solutions, analyzing requirements and implementing concepts for data archiving.
Business Coach, Consultant – Exit Strategy
Business Coach assisting small to mid-sized businesses in increasing profit and value for sale. Engaging with clients through 1:1 consulting based on proprietary Exit Factor method.
Senior Consultant – Dynamics 365 F&SCM, Manufacturing
Join Argano as a Dynamics 365 F&SCM – Manufacturing Senior Consultant. Drive impactful solutions by collaborating with clients to optimize their business processes.
Consultant
Consultant at Argano, LLC devising methods for identifying data patterns and trends. Implementing Anaplan and mentoring junior team members in data integration and visualization.
Senior EAM Consultant – S/4HANA, Cloud, Innovation
Senior EAM Consultant driving SAP S/4HANA projects and innovative solutions in a digital environment at Evora IT Solutions.
Senior Media Consultant
Media Consultant creating 360° media strategies for clients. Covering analysis, implementation, and budget management for effective campaigns.
Energy Billing Consultant – m/f/d
SAP Consultant for the energy sector creating innovative solutions and optimizing billing processes. Joining a strong team and engaging in exciting SAP projects.
Tax Assistant, Consultant
Steuerassistent:in managing strategic tax consulting for clients including companies and wealthy individuals. Collaborating with tax experts on financial planning and legal frameworks.
Senior PS Consultant
Senior PS Consultant providing technical support for custom applications built on Genesys Cloud. Collaborating with customers for troubleshooting and implementation activities.
Professional Product Data Consultant – m/f/d
Product Data Consultant ensuring high-quality, scalable product data at INSPORT Digital GmbH. Collaborating with content, IT, and external partners to automate product data processes.