Service Delivery Engineer
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Job Description
Join e Group Enabling Technologies as a Service Delivery Engineer supporting Microsoft cloud services. Work with clients to resolve technical issues in a remote environment.
Responsibilities:
- Service Delivery Engineer will have the ability to qualify, troubleshoot, and resolve or escalate issues from clients that contract with e Group Enabling Technologies for their managed solutions.
- Support Azure, Office 365, Intune\Endpoint Manager, Microsoft Teams, Skype for Business Online and on-premises network troubleshooting, server, workstation, and end user support.
- Develop relationships with key IT customer team members to help them achieve their goals.
- Monitor and manage simple to complex Microsoft cloud and on-premises infrastructure solutions.
- Review and update technical documents to maintain current and future cloud platforms.
- Administer Microsoft Azure to meet our customers’ technical, security, and business needs for apps/workloads.
- Monitoring, acting on planned/unplanned outage notifications.
- Facilitation of meeting ongoing security and compliance requirements.
- Supporting processes for Office 365 license assignment, altering, and removal with end users.
- Provide input to continuous service improvements.
- Provide management for the product offerings around Microsoft E3/E5 Suite, Active Directory, Exchange, Microsoft Skype for Business and Teams with Voice, Poly, AudioCodes.
- Escalate tickets and work with vendors and partners.
- Work with other e Group Enabling Technologies engineers and partners to grow the business and prepare for future customer needs.
Requirements:
- Bachelor’s Degree in Computer Science, or a similar field.
- 2+ years of relevant Managed Services and/or Consulting /IT experience
- 1+ years of relevant Microsoft Azure\M365 design, support, or delivery experience
- Experience with MSP toolsets preferred (RMM, etc.)
- Experience with PowerShell Scripting, particularly for Microsoft Applications/Azure products
- Experience with provisioning a virtualized cloud service environment
- Experience with Windows Servers\Desktop OS, and Active Directory
- Knowledge of infrastructure solutions, especially in relation to Microsoft solutions, system security, enterprise directories, and cloud technologies.
- Knowledge of current IT market challenges/initiatives (Cloud, Virtualization, Mobility, BYOD, UC)
- Intermediate knowledge of networking, including DNS, TCP/IP, VPN, Switches, Firewalls
- Excellent customer service, effective verbal, and written communication abilities
- Knowledge of Azure IaaS and/or Azure Networking Stack
- Knowledge of Microsoft Defender Suite (Endpoint, Identity, M365, Cloud Apps)
- Knowledge of Microsoft Endpoint Manager and Intune
- Knowledge of Power BI and Microsoft Azure reporting as plus
- Ability to obtain and maintain vendor professional certifications as necessary to achieve company/departmental goals
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
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