Service Delivery Manager
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Job Description
Manager of Project Management team leading delivery of Managed Services and Ethernet-based solutions for GTT. Ensuring consistent service quality and performance metrics.
Responsibilities:
- Accountable for leadership and growth of a Project Management team
- Deliver consistent quality of services
- Manage external and internal resources to meet milestones
- Ensure rapid and accurate installation of ethernet services
- Provide timely and accurate order/project delivery updates
- Foster positive relationships with clients
- Analyze customer feedback and provide solutions
Requirements:
- 3-5 years telecom experience required
- 1 year management experience with direct reports
- Bachelor’s degree preferred
- Project Management experience, high school diploma or general education degree (GED) is required
- Strong background in provisioning and activation of transport/telecom services and data/cloud networking
- Excellent verbal and written communication skills
- Proficient in the use of MS Office software suite
Benefits:
- Customer-first service experience
- Operational excellence
- Commitment to transforming culture
- Team sport innovation
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