Service Desk Analyst – Azure Virtual Desktop
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Job Description
Service Desk Analyst providing L1–L2 support for Azure Virtual Desktop users in a Microsoft environment. Troubleshooting and supporting AVD and assisting users with various IT issues.
Responsibilities:
- Provide L1–L2 support for users accessing systems via **Azure Virtual Desktop (AVD)**
- Troubleshoot login issues, session disconnects, performance problems, and application access
- Support local laptops used primarily for AVD connectivity
- Support **Nerdio-managed AVD environments**, including:
- Dynamic host pools
- Golden image updates (following runbooks)
- Software distribution to AVD hosts
- Support user access and devices via:
- Active Directory (AD)
- Microsoft Entra ID (Azure AD)
- Intune
- Provide operational support for:
- PrinterLogic
- Mimecast
- Zscaler
- Perform daily checks, follow change processes, and escalate issues when required
Requirements:
- Experience in **Service Desk, IT Support, or Endpoint Support**
- Hands-on experience supporting **Azure Virtual Desktop (AVD)**
- **Experience working with Nerdio (mandatory)**
- Strong Windows 10/11 troubleshooting skills
- Familiarity with Active Directory and user account management
- Comfortable working in structured, process-driven environments
- Strong written and spoken English (B2 or above)
Benefits:
- Competitive pay
- Fully remote
- Clear scope and expectations
- Hands-on experience with AVD and enterprise tools
- Opportunity to grow advance into leadership roles, while working with the brightest minds in the game
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