Service Development Director – Anti Fraud
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Job Description
Service Development Director responsible for driving growth and innovation for global services. Collaborating with teams to enhance service offerings and achieve operational excellence.
Responsibilities:
- Lead the development, enhancement, and lifecycle management of services across the assigned portfolio.
- Conduct market analysis and identify growth opportunities, emerging trends, and competitive developments.
- Define and execute product and service strategies aligned with customer needs and business objectives.
- Drive revenue growth, profitability, and annual budget achievement across the portfolio.
- Develop and validate business cases, service proposals, CAPEX requests, and strategic tender submissions.
- Collaborate with Sales and Market Development teams to develop effective go-to-market strategies and support commercial success.
- Ensure consistent implementation and harmonization of services globally through close collaboration with Operations and Standardization teams.
- Foster innovation, knowledge sharing, and continuous improvement while maintaining compliance with company policies and integrity standards.
- Lead and support Service Development Managers/Directors to achieve strategic and commercial objectives.
- Build strong relationships with Sales, Operations, IT, Centers of Expertise, and external technology partners.
- Drive cross-functional collaboration to ensure successful service development, deployment, and commercialization.
- Support local sales teams and business leaders throughout the customer engagement and sales cycle.
- Promote innovation, knowledge sharing, and best practices across the organization.
- Ensure alignment between product strategy, market needs, and business priorities.
Requirements:
- Bachelor's degree in Business, Finance, International Trade, Public Administration, Engineering, or a related field.
- WTO, WCO, or trade facilitation-related training
- Professional experience in customs valuation, customs compliance, or tax administration
- Significant experience in service development, product management, business development, or commercial leadership roles.
- Proven track record of driving revenue growth and managing profitable service portfolios.
- Strong experience developing business cases, strategic proposals, and investment justifications.
- Excellent understanding of market analysis, competitive positioning, and service innovation.
- Experience leading cross-functional and international teams within a matrix organization.
- Strong knowledge of technology-enabled services and digital solutions.
- Fluency in English and French.
Benefits:
- Health insurance
- Professional development opportunities
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